Pros
You can work anywhere as long as you have an internet connection Friendly co-workers
Cons
Even if you have great CSAT reviews and accuracy, they will decrease your ticket volume just because you work fast. They will then tell you that YOU ARE CHERRY PICKING even if you never received an email or chat from the leads saying that you escalate tickets too much. Funny part is that, the person who received a chat from a lead that she was over-escalating tickets has a normal flow of tickets. Just because she has more than 5 minutes FRT or handling time. No help from the leads, you will receive a canned response. Eventually, you'll give up asking. Used to be a great company until 2023 came. Too many platform issues. I am not even sure if it is already resolved. They said that your reviews for accuracy will be 50. You have 50 reviews but your accuracy never reached 100%. They said that there are thumbs-down that you just can't see on the platform. Well, this is very weird. This was never the process when I started here.