Video for sessions Doesn’t work. Sondermind doesn’t care - Behavior Therapist SonderMind Employee Review

1.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Hi I’m a very positive person and can usually see the positive side of things. But I just can’t see the positive side of Sondermind which has known for months and months that its video platform is broken and has done absolutely nothing to fix it

Cons

This Sondermind video sessions often don’t work. At least 50% of the time. Multiple SONDERMIND therapists have been complaining about this to Sondermind since at least August 2021!! Sondermind just keeps saying they’re “working on it”!!! How long does it take to fix this. Sometimes the video session just cuts off completely right in the middle of the session. Or the video doesn’t work. It is out right FRAUD for the clients and for the therapists to claim you have a working video platform — but you don’t. Clearly Sondermind‘s in-house tech hasn’t been able to fix this for months. The company has multi millions of dollars so why don’t they hire outside consultants, Or find some other solution,and fix this??

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SonderMind Response
4y
Thank you for the feedback. We hear your frustrations and appreciate you taking the time to leave this review. We actively monitor provider and client experience on our video platform and are always looking at ways to improve our experience. In 2021, we rolled out multiple technical improvements to our video telehealth experience. Some of these improvements included functionality to change audio/video source, enhancements to video encoding, and introducing a tool to let users know when they are experiencing network issues impacting their video connection. We're also planning and evaluating additional improvements this year. We're always open to your feedback and suggestions to improve. Reach out any time at providersuccess@sondermind.com.

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5.0
Feb 10, 2026
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Pros

SonderMind has been one of the best work environments I have experienced in my 23-year career. The company genuinely cares about employee well-being, ensures employees are recognized for their contributions, and fosters a culture of respect among colleagues—something I have never experienced to this degree in any prior workplace.

Cons

I genuinely cannot identify any cons of working at SonderMind.

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SonderMind Response
2mo
Hi, thanks for sharing your experience! We’re glad to hear SonderMind has been a great place for you, and we’ll keep working to make it even better.
5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I have had an amazing experience working at SonderMind. The company genuinely values its employees and fosters a strong sense of teamwork and collaboration. Leadership consistently demonstrates that employee voices matter by actively listening to feedback and quickly implementing meaningful changes. It creates an environment where team members feel respected, supported, and empowered to do their best work. One of the most impactful aspects of working at SonderMind is the intentional investment in leadership and team connection. Bringing leaders together annually strengthens collaboration, builds camaraderie, and reinforces a unified mission. Throughout my professional career, this has been my best overall work experience, and it is clear that SonderMind prioritizes both employee well-being and organizational growth.

Cons

While my overall experience at SonderMind has been very positive, the company is growing and evolving quickly, which can sometimes mean processes and workflows change frequently. This requires employees to remain flexible and adaptable as new systems and structures are implemented. Additionally, because the organization is highly mission-driven and fast-paced, workloads can occasionally feel demanding during periods of growth or transition. However, leadership is typically receptive to feedback and works to address challenges as they arise.

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SonderMind Response
2mo
Hi, thanks for sharing your experience! We’re glad to hear SonderMind has been a great place for you, and we’ll keep working to make it even better.
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