Online Division - Anonymous employee South University Employee Review

There is really no functional business model except bringing in more students however you can. Those admissions members who are better at this get away with anything they want. There are current employees who aren't in management positions but have had experience and have ideas on how to better student retention, build employee atmosphere, and actually lead and inspire but management could care less. They get some lip service paid, but nothing comes of it. It is a field that is both Academic and Admission-based, which is actually sales, but focus is mainly on sales. The academic team is severely overworked, short-staffed, and underpaid. Management has no idea what the academic team actually does, because they were promoted from admissions. And, they show no sign of actually want to learn. There is no leadership-team interaction, only mandates. In fact, the only time one really hears from a manager is when you do not perform, or when there is a compliance issue that needs to be fulfilled. There is a lot of talk about South University being a 'student-centered' institution, but their notion of student-centered is overpromising and creating expectations in order to admit a warm body to the university. The rest is an academic counselor or manager attempting to downplay expectations, telling them what's really going to happen, and handling escalated calls. There is really nothing academic about it. Just a lot of listening, patronizing, and putting out fires.