Pros
I love the crews I work with. People are friendly and pretty laid back. The benefits are some of the best in the industry. Flight benefits are great, and growing. There is quite a bit of schedule flexibility, and you gain seniority very quickly because the company is growing so rapidly. You get to choose your base. There is also a great sense of job security because the company is growing and because the flight attendants are protected by the AFA union. New management appears to be a positive influence that will produce some real and beneficial change to the company's employees and business. While much of the chaos/problem issues are still very present, things are definitely getting better, and will be more apparent to all staff/passengers sooner than later. Over all, it's a good starter airline, and while there are problems with the company, it's a good place to work, especially depending on your lifestyle/personal needs.
Cons
There is a lot of animosity towards the company from the public. As the first ULCC in America, patrons tend not to know/understand the company's mission/business model. So they buy a really cheap ticket on Orbits, and then get angry when they are hit at the gate with hundreds of dollars in fees to accommodate their luggage and when they are charged for food/beverages onboard. This causes a lot of problems for the gate agents and flight crew, as well. Company is working towards educating the public so they better understand and know what to expect. This unfortunately will take time. Gate agents are contracted workers, not Spirit Airlines employees, which causes a lot of problems. 1) The only thing they care about is getting the plane off the ground, regardless of issues of customer service, safety, or other employees. 2) While the flight crew works wonderfully together, it often feels as though the other labor groups in the company (the gate agents/management) are pitted pitted against one another. The company is going through some big transitions, and there is a direct lack of cohesiveness in the way of company policies. Uniforms, for instance, are clearly a hodge podge of old pieces from yesteryear when the brand was just another Red, White, and Blue company and makeshift articles pieced together by the flight attendants from stores like H&M. I believe the level of professionalism at Spirit Airlines is inferior to the major airlines in the industry. This encompasses the uniform/compliance aspect of the attendants, the behavior/attitude of attendants/gate agents, and especially, the level of customer service. The catering onboard needs a complete makeover. The options are far too limited and appear not to be targeted appropriately to the demographic.