Great team and residents, but toxic culture and workload - Business Office Coordinator Sunrise Senior Living Employee Review

Sunrise is the best company I've ever worked for. My team is amazing and I work with the best people in the industry. I am challenged and am allowed to be myself. We are a family

Pay could be more competitive and should be much higher for internal promotions.

Not many come to mind - sometimes, if you're lucky enough to have a good team and residents, those are the "pros."

Sunrise Senior Living cares more about financial performance and corporate image than on supporting residents or frontline staff. Communities are consistently understaffed, nurses & caregivers are burnt out, resources are limited, and many buildings and programs are in evident decline, despite the high costs families pay for care, which continue to climb. Leadership is clearly disconnected from the realities of this field, and instead of providing meaningful support, staffing assistance, or funding for supplies and equipment, they resort to criticizing and berating employees. Communities continue to suffer from chronic understaffing and lack of resources with little protection, appreciation, or support, while leadership bonuses and promotions continue without issue despite how unqualified they are to work in this field. The disconnect between corporate/social media and actual operations is alarming. Employees who genuinely care about residents are left overwhelmed and unsupported, and are blamed when things go wrong. Concerns raised by staff are often buried, morale is extremely low, turnover is high, and many employees and leaders have left for competitors. Residents deserve dignity, quality care, and meaningful engagement. Employees deserve safe working conditions, adequate staffing, and leadership that listens. Unfortunately, these do not exist at Sunrise.