Great culture and benefits, but challenging new product navigation - Senior Customer Success Manager Superhuman Employee Review

I've grown my career exponentially here — consistently challenged, stretched, and given real ownership. The caliber of colleagues is the highest I've experienced: smart, driven, and genuinely good humans. The culture has real autonomy and accountability. As someone with a young child, it means a lot that flexibility isn't just a policy — I see other leaders with families thriving here too. I have strong confidence in Shishir as CEO; he cares about team members, recognizes that impact comes in many forms, and wants everyone to have a stake in driving the company forward.

AI and tech aren't the right fit for everyone. You need to be comfortable with ambiguity, be a self-starter, and have high resilience to change. Post-merger, the org is complex — integrating three companies and their products requires company-wide tradeoffs. That's an exciting challenge, but not simple, and some will find it draining.

- Office life: I wasn't sold on returning to the office, but they've made it a really lovely experience. I'm not required to come in, just encouraged. I'm enjoying it much more than I anticipated. My meals are taken care of. My transportation needs are covered and flexible - sometimes I take MUNI, sometimes I drive. -On-site culture: Very deliberate about bringing teams together. There are always team on-sites at the office. I appreciate the intentionality in including remote employees. -Products: There's a lot of excitement about the products we're building and how we're pitching ourselves to the market. - AI: We have access to so many AI tools. I think this is a major selling point because my AI fluency is rapidly developing, and Superhuman isn't putting limits on it.

There's been a lot of change in the last two years. Grammarly acquired Coda, Superhuman Mail, and Rows. Then rebranded to Superhuman. Plus the leadership changes that come with that. You can only imagine the identity crisis that comes with all those changes. It feels like we're starting to come out on the other side, but it's also very clear we're in a moment of change. It can be hard to keep up with all the new products, product changes, and other updates.