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      Toast Inc

      Engaged Employer

      Toast Inc reviews

      Culture has taken a dive. - Staff Software Engineer Toast Inc Employee Review

      2.0
      Jun 20, 2023
      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product. Some great people.

      Cons

      Every since the new CTO came in and brought along multiple VP's from Wells Fargo the culture shifted dramatically. Things used to be exciting and engineering focused, and now it's very toxic. Blameless post mortems went out the window and work life balance is gone. The CTO's response has basically been "deal with it". The new leadership crew think they are improving the company but it's because they don't have the technical understanding or empathy to realize that their ideas are poor and no one wants to work with them when they treat everyone like dirt (including vendors).

      avatar
      Toast Inc Response
      2y
      Firstly, thank you for your many years as a dedicated Toaster. We could not have accomplished all that we have without the great team that brings our mission to life. At Toast, we believe that feedback is a gift, so I thank you for sharing your concerns here. The R&D leadership team is committed to empowering employees and setting our customers up for success As we grow and scale, changes can be expected, but we will always remain true to our core values. Since your review indicates that you're a current employee, I am hopeful that we can discuss your concerns further. I am personally committed to our culture and the experience of every Toaster on my team so please reach out to me directly, or your manager, or your People Success Partner so that we can best support you. - Debra Chrapaty, CTO

      Explore other reviews about Toast Inc

      5.0
      May 28, 2026
      Customer care specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hybrid work, great culture working for the company, benefits and pay is pretty good as well

      Cons

      Can feel hard to move within the company as opportunities don't open up often for specialist to move upwards

      avatar
      Toast Inc Response
      4d
      We appreciate you sharing a candid review with us. We’re delighted that the culture and benefits are resonating with you. We'd recommend reaching out to your People Success Partner to discuss your feedback further.
      1.0
      Feb 26, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      None as of 2026, use to be a great place to work.

      Cons

      There has been a noticeable pattern of pattern of experienced, tenured reps exiting at a rapid pace, Constant structural changes, shifting comp plans, an evolving expectations create instability. Performance standards continue to rise while territories continue to shrink and market conditions continually become more challenging. Not enough business to go around so rep and different teams are fighting over business. Quota attainment is at an all-time low and competition is tougher than ever. Sales teams recycle every year now, solid reps are fired because territory can't handle quota and new reps come in then are pushed out as soon as they are fully ramped. IF YOU ARE CONSIDERING JOINING AS A SALES REP, HIGHLY RECOMMEND YOU LOOK SOMEWHERE ELSE. THE OTE ON LINKEDIN IS NO LONGER EVEN CLOSE TO WHAT YOU WILL MAKE. Leadership is atrocious and mid level management is even worse. UNLESS YOU ARE COMFORTABLE OPERATING IN A HIGHLY VOLATILE SALES ENVIRONMENT WITH LIMITED LONG-TERM SECURITY, THIS IS NOT A COMPANY I WOULD RECOMMEND JOINING AT THIS TIME.

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