Flexible work, but low pay and lack of respect - Managed Services Engineer Trace3 Employee Review

1.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible for break/fix work, but that's about it. The company thinks very little of its technicians, who have ample experience and skill. I can't speak for the other 80+% of employees who think very highly of the company as reflected in that "Best Places to Work" survey.

Cons

They're a P.E. company (Private Equity), so, unless they determine that you can help maximize their ROI (Return on Investment). I suggest that you think twice before applying, or do some extensive research on your market value, before accepting what they offer if you choose to trade your valuable time to work for them, because they will definitely attempt to low-ball you at 50% of what you're actually worth. They inadvertently admitted as much during an inaugural meeting about how employees in operations can grow their careers. Needless to say, that was the last meeting they did—typical corporate shenanigans, I guess. My annual pay is about 22% less than what my actual base salary should be, meaning I'm finally earning close to what I earned in 2018, and that doesn't include my years of gained experience, skills, and education. As I said, unless what I do has a significant impact on their ROI, there's no chance of earning anything beyond the typical 3% "merit" increase, if even that. Let's not get into the absurd cost of living after the COVID thing, and many other of their practices that would be out of compliance if I chose to be vindictive and involve the labor commission. It's not worth my time, though. I take advantage of other perks afforded to me by my role that compensate for the lack of a proper wage.

Explore other reviews about Trace3

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers, great benefits including food and drink, great PTO, and good communication.

Cons

Sometimes paperwork and similar things related to employment can be slow.

5.0
May 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Trace3 has an incredibly supportive and compassionate leadership team. Managers genuinely care about their people as individuals, not just employees, and they consistently show up with empathy, encouragement, and trust. There’s a strong focus on professional growth, with plenty of opportunities to learn, take on new challenges, and get exposure to projects that align with your interests and strengths. Collaboration is a huge strength here. Teams work well together across roles and functions, and there’s a true sense of consistency in how people partner and communicate. No one hesitates to step in and help when needed — even outside their immediate responsibilities — which creates a culture of shared ownership and mutual respect. On top of all that, the culture is genuinely fun and energizing. People are smart, driven, and kind, and the environment makes it easy to enjoy the work you’re doing alongside teammates you actually like working with. Trace3 strikes a rare balance between meaningful work, strong support, and a positive, engaging culture.

Cons

No cons at this time

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