Pros
Great benefits, higher end of the pay scale for the job, theoretically a lot of room for opportunity due to the size of the company and level of specialities, but this is heavily manager/connection dependent.
Cons
You used to be able to feel how much Travelers (or at least our department) cared about its employees, but things have been declining rapidly for the past year or two and AI implementation is only accelerating it. They are shoving AI down our throats. You get bonus points for taking time on nights/weekends to create "TravAI prompts" that are really only useful for training AI on how to do the job because of how much faster it is to do the task yourself instead of fighting to get the right info. They're tracking and forcing individual AI usage seemingly company-wide. We closed call centers in favor of AI agents, we're leaning more on WNS partners in India, and they continue to increase workloads and expected speed of handling at the same rate, making things impossible to keep up with without coming in early/staying late/working weekends. We've had multiple big retirements with no intention of replacing some people, and a few firings (seemingly more on the way) again with no job postings to go along with them, just expecting the rest of us to pickup the extra workload. Dark times at Claim University.