THIS is how a business should be ran - Anonymous employee Travis Credit Union Employee Review

We appreciate your perspective and are glad you value the progress we’ve made. While change takes adjustment, it helps us create a stronger organization for our members and employees. We’ll continue providing the support and communication needed to make it a smooth process. Thank you for being part of our journey and for helping us shape a stronger future together.

Thank you for sharing your feedback. We’re glad to hear that the call tools and processes made it easier to support members, being able to efficiently answer and transfer calls is essential in this role (no one enjoys playing phone tag for a living). We also appreciate your honesty about the high call volume and the reality of working with people who may be stressed. Supporting members through important, and sometimes urgent, moments can be demanding, and that’s something we’re very aware of. We continue to focus on staffing, training, and support resources to help teams manage volume while also taking care of themselves when the “caller needs” queue feels extra lively. Thank you again for taking the time to leave a review. Feedback like this helps us continue improving the employee experience while delivering great service to our members.