Travis Credit Union reviews

Thank you for sharing your feedback. We’re glad to hear that the call tools and processes made it easier to support members, being able to efficiently answer and transfer calls is essential in this role (no one enjoys playing phone tag for a living). We also appreciate your honesty about the high call volume and the reality of working with people who may be stressed. Supporting members through important, and sometimes urgent, moments can be demanding, and that’s something we’re very aware of. We continue to focus on staffing, training, and support resources to help teams manage volume while also taking care of themselves when the “caller needs” queue feels extra lively. Thank you again for taking the time to leave a review. Feedback like this helps us continue improving the employee experience while delivering great service to our members.

Thank you for the feedback, and we're glad to hear our benefits and starting pay felt fair for someone new to banking. We’re sorry to read your concerns about favoritism, limited advancement opportunities, and micromanaging, those are important issues, and we’re taking them seriously as we continue to improve career growth experiences across the organization.