Pros
Twilio has the best onboarding/brand experience internally. They offer tons of useful company tutorials, remote resources, and apps that new hires can learn and take time to fully onboard for a month as well as attending company virtual events which are very inspiring. The Company Kick Off sessions are amazing and Jeff, the CEO has a huge amount of energy, positive, and inclusive attitude. The company has been growing exponentially over the couple of years, and also taking off great missions like becoming an anti-racist company by hiring a Chief Diversity Officer and encourage everyone to truly embrace and promote the culture of diversity and inclusion. Also, the company tries to make a real social impact by organizing employee donation/charity support programs. I'm proud to be a Twilion! Truly a developer centric culture. They know their customers, users, and employees. I'd recommend Twilio to any of my developer friends.
Cons
Not cons, but It's a bit hard to know what other teams are doing due to so many different teams, segmented businesses, and remote teams in many different global regions as the company expands through acquisitions and business growth. Like this year's Twilio kick-off slogan "Come together!", I'm looking forward to learn other businesses within Twilio and how other teams work. Compared to the scale and impact of Twilio, the brand recognition and understanding of what Twilio does to common public is smaller than its business size as of right now, but I love they have been focusing on improving the quality of products and scaling the business first.