District Manager - Used to be a great company - Anonymous employee Valet Living Employee Review

2.0
May 16, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Truck, Laptop, Phone, outdoor and indoor work environment

Cons

Company went through major systemic changes in 2015. The part time folks who do the actual work (Service Valets) were no longer allowed to be 1099 employees as Service Valets were converted to W2 employees. Employee compensation dropped dramatically for same work performed. The collection piece of this is very dirty, sometimes dangerous (needle sticks, broken glass, etc) and disgusting (collecting dog 20+ pounds of dog waste at dog collection stations in addition to handling thousands of bags of trash). Decreasing pay per employee and per property means that the District Manager's are constantly having to hire and rehire part time employees. Since most DM's manage 15-20 properties when folks call out or quit you have to find coverage. Driving in excess of 30,000 miles per year between properties is normal, one DM I know did over 50,000 miles in one year! When these Service Valets quit/call out/or are new or not happy with job this means you are dealing with angry tenants and angry property managers. Your day will start by 9am and it is very common not to finish until 1am or later. Try doing that week in and week out. EVERY DM eventually has to haul/throw trash....up/down hundreds of flights of stairs in ice/snow/rain/heat.....I have spoken with dozens of DM's from all over the country, not one has ever said they like the job as it stands now. Average DM lasts less than one year! Average Service Valet less than six months.

Explore other reviews about Valet Living

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Flexible Schedule -Decent pay -Good hours

Cons

-Labor intensive -Messy -Can sometimes feel a little dangerous

3.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The company support and benefits are great. They do try and train you but you're on your own since it's a remote job. You need to be a self starter and ok working alone.

Cons

The product is not worth it. You have to rely on bad part time employees to do a quality job which is picking up trash. It's hard to find someone to take that job who could work somewhere else for the same pay. You are always fixing problems but the solution isn't good enough all you can do is replace or retrain the valets. When residents screw up it's still our fault. The peoe who oversee operations are stretched thin and can't fix anything. I've also been through 3 mass firings in 2 years. The company is always letting people go to cut costs.

1
avatar
Valet Living Response
4d
Thank you for taking the time to share your feedback. We’re glad to hear you found value in the support and benefits provided during your time with Valet Living. As a service-focused organization, we recognize that delivering a consistent experience across thousands of communities can be challenging at times. We also know our success is made possible by the dedication and hard work of associates across the business, and we remain committed to investing in our people, processes, and service experience. We appreciate your perspective and the contributions you made during your time with us. We wish you all the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All