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Victra-Verizon Authorized Retailer

Engaged Employer

Gets worse by the day!! - Sales Consultant Victra-Verizon Authorized Retailer Employee Review

2.0
Jun 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Personal development, meeting new people, and networking.

Cons

Management, money, and goals! I can't believe how much things change here. It is sickening, goals have leaped from as low as 16 boxes in Christmas time to 24 in June. Getting your multipliers are a thing of the past. But total boxes are boosted because CORE products are a huge focus. Too bad that we live in an area ran by charter and many other cable networks. So hard to sell a mifi hotspot with limited data to a family who has charter high speed Internet. I saw earlier about a pay structure changed from the merger with z wireless. SOME VERY IMPORTANT THINGS DID CHANGE!! Set up and go fees are charged on every box and can not be removed without clearance from a SL. That is ok because it helped your APB (accessories per box). Your APB goal went from $60 to $75, so set up and go barely helped because the expectation went up. But it gets worse! When people started to make the $75 they created a new target called APPA. Which does not include any set up and go fees. So now we make more money for them, but it does not benefit our new target at all. And the worst part is, data transfers helped pad that target, too bad they took data transfers from the stores. Now we can't charge for that service because it comes with every phone. So we have a $60 accessory profit expectations per box. Which means you need $150 of accessories per box to make such a target. Now let's take a look at the new Accessory profit goal. It went from $850 before the merger to $1100 after. What a huge jump, now to get paid half of what you used to on accessories. You must sell twice your normal quota. But guess what??? When you hit that $1100 quota, some TOOL decided to bump the goal to $1400. That is INSANE!! Super high goals in June in a college town=no money at all. 40 hours spent looking at the nice days outside with no customers. Base pay is barely above minimum wage. Let's move on to scare tactics. We are constantly beaten on via groupme on how we are failing, when you do great, you are told to do it again lol. Spiffs are set but they are not tailored to store traffic, so guess what, sell 14 boxes and win blank. . That doesn't help a store that averages 2 boxes in june. Contest are never quality based. You also have target meetings at 6am as far as 2 hours away from your homestore. Meaning you have to be up at 4am. To make it!!! Then theres 7 am conference calls. You have me work until 8 or 9pm. Get home and try to have some bit of a life, go to sleep,and be up by 3am to be at a target meeting until 8am and be back at work by 10 to close again to 8pm. I can go on and on about having to explain why someone chose not to buy an accessory. And get this, if you do not get insurance, there is a penalty for that! There may not be a pay structure change, but changing the goals and expectations are just as bad as taking money right from our pockets.

Explore other reviews about Victra-Verizon Authorized Retailer

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

continued career development and oportunities

Cons

constant change and the schedule is just and idea never set in stone

2.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some good people who work there. Unfortunately there are a lot more who are not

Cons

Victra has no real concept of work-life balance. I heard multiple people in leadership refer to it as “work-life integration,” which felt less like a benefit and more like a warning label. As an experienced recruiter, I was brought in for a project that was poorly planned from a staffing standpoint from the beginning. It was surprising to learn that some of the leadership involved had no formal background in recruiting, staffing, or HR, despite making decisions that directly impacted those functions. The company often seemed to take a reactive approach to problems instead of building thoughtful, preventative strategies. I heard the phrase “building airplanes in the sky” used more than once, and unfortunately, that seemed to reflect the actual operating model: move fast, figure it out later, and let employees absorb the chaos. The culture felt heavily rooted in grind/hustle expectations, with little regard for sustainability or employee well-being. There are talented people there, but the leadership approach makes it difficult to feel supported, valued, or set up for long-term success.

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