Victra-Verizon Authorized Retailer reviews

The cons here can truly create a book, but I will try to keep it as short as possible. One of the worst parts about Victra is the secrecy and disorganization. This has been an issue from the start, but it has gradually become worse. There are regular last minute changes, and you’re expected to make the impossible happen even when 3rd party timeframes have to be considered. Communication is something upper management apparently does not believe in, although they claim it is important. Information is withheld from employees until higher ups feel they need to know it. We used to be able to ask questions for the meetings, but they started choosing to only answer the questions that were meaningless. Most of the time, the questions that were answered seemed to be questions added by George or other executives. At least Rich was straight up with everyone when he was running the company. Pay and bonuses are pretty sad at Victra, especially when you compare it to other companies in same areas. George Sherman decided the company did not do well enough for Christmas bonuses last year. Instead, he authorized Shutterfly gift codes and a Google Home for Christmas. The Google Homes were likely free or discounted due to an earlier partnership at the Google pop-up stores. It was just a kick in the stomach after other promised bonuses were never given. We never saw raises last Spring either. This was supposedly due to an issue with a new system. However, we later found out about the relocation and restructuring, and this is likely the real reason raises were never given. There could be so much more here, but I will end my rant with the relocation to Raleigh. This is something we had been told would be happening gradually. At the last Christmas party (2017), George told us that the Greenville office wasn’t going anywhere for years to come. Just months later, in Spring, he admitted the truth. They plan to close the Greenville office by the end of the year. As I mentioned previously, some were actually offered jobs in Raleigh. The offers that were given were terrible for the Raleigh area, and those who were not provided an offer would receive a severance package equal to one month’s pay. Even if it was equal to three month’s pay, it’s not worth missing the chance on a new job just to hang in there until the company is done using you. The news about the relocation wasn’t bad enough, I guess. They started spamming social media with hashtags and lies about how good of a place it is to work, knowing they’re destroying people’s lives. The hardest part is when you see someone in HR at Victra posting about how they are looking to fill positions. Meanwhile, people are literally struggling to find a job because theirs is going away before the end of the year. There are also the posts about how companies should treat employees well. Actually, I find that one a bit ironic every time I see it from someone at Victra. To be fair, it’s not just HR that spams social media with this nonsense.

Management, money, and goals! I can't believe how much things change here. It is sickening, goals have leaped from as low as 16 boxes in Christmas time to 24 in June. Getting your multipliers are a thing of the past. But total boxes are boosted because CORE products are a huge focus. Too bad that we live in an area ran by charter and many other cable networks. So hard to sell a mifi hotspot with limited data to a family who has charter high speed Internet. I saw earlier about a pay structure changed from the merger with z wireless. SOME VERY IMPORTANT THINGS DID CHANGE!! Set up and go fees are charged on every box and can not be removed without clearance from a SL. That is ok because it helped your APB (accessories per box). Your APB goal went from $60 to $75, so set up and go barely helped because the expectation went up. But it gets worse! When people started to make the $75 they created a new target called APPA. Which does not include any set up and go fees. So now we make more money for them, but it does not benefit our new target at all. And the worst part is, data transfers helped pad that target, too bad they took data transfers from the stores. Now we can't charge for that service because it comes with every phone. So we have a $60 accessory profit expectations per box. Which means you need $150 of accessories per box to make such a target. Now let's take a look at the new Accessory profit goal. It went from $850 before the merger to $1100 after. What a huge jump, now to get paid half of what you used to on accessories. You must sell twice your normal quota. But guess what??? When you hit that $1100 quota, some TOOL decided to bump the goal to $1400. That is INSANE!! Super high goals in June in a college town=no money at all. 40 hours spent looking at the nice days outside with no customers. Base pay is barely above minimum wage. Let's move on to scare tactics. We are constantly beaten on via groupme on how we are failing, when you do great, you are told to do it again lol. Spiffs are set but they are not tailored to store traffic, so guess what, sell 14 boxes and win blank. . That doesn't help a store that averages 2 boxes in june. Contest are never quality based. You also have target meetings at 6am as far as 2 hours away from your homestore. Meaning you have to be up at 4am. To make it!!! Then theres 7 am conference calls. You have me work until 8 or 9pm. Get home and try to have some bit of a life, go to sleep,and be up by 3am to be at a target meeting until 8am and be back at work by 10 to close again to 8pm. I can go on and on about having to explain why someone chose not to buy an accessory. And get this, if you do not get insurance, there is a penalty for that! There may not be a pay structure change, but changing the goals and expectations are just as bad as taking money right from our pockets.