Great Company / Terrible Management - Mortgage Loan Processor Y-12 FCU Employee Review

3.0
Aug 11, 2024
Recommend
CEO approval
Business Outlook

Pros

The company itself has great perks. The benefits are amazing. The work / life balance is fabulous.

Cons

The management in the mortgage department is horrible. Problems are reported and nothing is done. HR has been involved and all issues were investigated, however, even with the evidence speaking for itself nothing was done. This behavior makes the work environment very toxic. The managers are not available even upon multiple emails, calls, texts, etc... Employees are ghosted and left completely on their own. The mortgage department is in desperate need of a restructure. The company itself is great, they really need to take a closer look at the mortgage department starting at the top and make the appropriate changes if they want to be successful! Friends hiring friends is not a great plan and sets the scene for favoritism.

Explore other reviews about Y-12 FCU

5.0
Jan 30, 2025
Recommend
CEO approval
Business Outlook

Pros

They are very good to their employees. I enjoy my job!

Cons

Wish the benefits were not as high especially the spousal surcharge.

2.0
Aug 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and they give a lot of vacation time.

Cons

Management is a joke. We reported a worked several times for stealing time and nothing was done. We also reported someone for doing loans wrong on purpose and again nothing was done. Finally tried to go to HR about the issue and HR knew we were trying to call them so they wouldn’t pick up the phone. Extremely toxic place to work. You can tell if they like you depending on if they ask for a doctors note when you call in sick. Even if you’ve been there 7+ years. The managers are moody and depending on their mood depended on what kind of day you had. They took everything out on you. Some days we were policed so hard we couldn’t get a drink of water. They will promote the lazy ones to managers because then they can replace that person with someone that’s going to meet their goals. They will keep aces in their places because they want sellers. If you happen to rub a manager the wrong way they will stay mad and make sure you don’t hit your goals by recommending other employees to members. Impossible to move up if you’re not in their friend circle. I’ve seen job posting available but at the same time had employees tell me they were already told they had the job. Seems unfair to post a job when you already have people in mind. It’s wasting everyones time.

avatar
Y-12 FCU Response
9mo
Thank you for sharing your feedback. We’re sorry to hear that your experience with management and HR didn’t meet expectations. We take comments like yours seriously and are always looking for ways to improve. We appreciate you taking the time to share your thoughts.
See reviews by: Helpful|Rating|Date|All