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      Zendesk

      Acquired by Hellman & Friedman

      Engaged Employer

      Zendesk reviews

      Strong culture and smart leadership, but marketing struggles - Software Engineer Zendesk Employee Review

      5.0
      Apr 25, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Better than it looks from the outside. Good culture, pivoting hard into AI. Leadership knows what it is doing. Private at the right time while the world is on fire

      Cons

      Terrible at marketing. Uncertain when the IPO will happen

      Explore other reviews about Zendesk

      5.0
      May 4, 2026
      Principal senior strategic account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

      Cons

      Many systems to learn, but this is true for any large company.

      2.0
      Jun 3, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of investment in AI, product development. Can be very nimble and agile when needed. Have driven real process and functional improvement over the last couple years.

      Cons

      Recent RTO. Leaders make decisions on whim and the rest of the company ends up react mode. Alignment across leadership suite is always great. High exec turnover

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