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      Zendesk

      Acquired by Hellman & Friedman

      Engaged Employer

      Zendesk reviews

      I love Zendesk - Customer Success Zendesk Employee Review

      5.0
      Sep 14, 2021
      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent culture that genuinely cares about its employees. Zendesk says it values empathy and delivers.

      Cons

      I have worked at Zendesk 2.8 years and I do not have any complaints. It is the first company I have worked at where I felt comfortable bringing my whole self to work.

      Explore other reviews about Zendesk

      5.0
      May 4, 2026
      Principal senior strategic account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

      Cons

      Many systems to learn, but this is true for any large company.

      2.0
      Jun 3, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of investment in AI, product development. Can be very nimble and agile when needed. Have driven real process and functional improvement over the last couple years.

      Cons

      Recent RTO. Leaders make decisions on whim and the rest of the company ends up react mode. Alignment across leadership suite is always great. High exec turnover

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