Looks great on paper, but very biased internally - Customer Service Representative the LEGO Group Employee Review

2.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

The discounts and benefits are awesome, and for the most part, most of the employees are great

Cons

It seems like there was wrong information given from the start. During the initial interview, we were told that because we were applying for a full remote position, it doesn't matter if you get hired on perm, and are local, you will stay remote because that is what you applied for. This was also told to everyone during the training as well. Turns out, it was a lie, and you are required to come into the office especially if you are hired on perm. During my time here, there have been many things that TLG says they are going to do, and then turn around and do the opposite. To get another role in the company is a joke. They give you all the tools you need (for the most part) to qualify for other positions, but when it comes down to it, it's all up to the hiring manager and if you are one of the "in" crowd. Your performance doesn't matter, and the hiring managers do not reach out to the advisors Team Lead for feedback. Someone can be on a performance plan, and still get another role, as long as the hiring manager likes the person. This has already been brought to the attention of the higher ups, in promise that it would be reviewed, and changes would be made. They then came out a few months later stating that things were going to be different with the internal hiring process going forward after receiving the feedback, but the reality is, nothing changed. They still don't go to our leads to ask about our performance or even that we have applied for another role. The company also has a "People Promise" and a "Planet Promise" that seems to only apply to those in very high up positions. They say in one meeting, we want to cut down on carbon emissions and any traveling that doesn't need to happen, is not going to happen, but then tell everyone we need to come into the office more. That is a complete contradiction in the planet promise, especially for those who have positions that can be done 100% from home. They state they are about the employees and want as much feedback as they can do that they can "Be the best" They contradict themselves again by making a move that means everyone that works here needs to either move with them, or be out a job, stating they are looking for a better talent pool. Those of us that work hard, even after hearing devastating news like this, feel very disheartened by this, and even if we wanted to stay loyal to the company and move, it does not feel like the company is loyal to us. CSE is the face of the company. We are there to deal with everything, and take the verbal abuse, especially when things done on the backend that cause issues, we are there to take the hit. It seems like toxic people and behavior gets rewarded, while doing the right thing, and doing your job gets you nowhere.

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the LEGO Group Response
2y
Thanks for sharing your thoughts about your time at the LEGO Group. It’s disappointing to hear these comments, but we appreciate your honest feedback and will reflect on what you’ve said.

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Cons

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