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      Experian

      Engaged Employer

      Experian Customer Service Representative CSR reviews

      4.1

      100% would recommend to a friend

      (7 total reviews)
      avatar

      Brian Cassin

      Not enough data to show CEO approval

      22% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.6

      Senior management

      4.6

      Compensation and benefits

      4.6

      Career opportunities

      4.4

      Culture & values

      3.9

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      5.0
      May 5, 2026

      Supportive team with a need for better follow-up

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Supportive team Caring and professional

      Cons

      Should follow up with previous employees who should be given another chance

      avatar
      Experian Response
      1mo
      Thank you for sharing your experience and for the many years you contributed at Experian. We’re glad to hear that your team felt supportive, caring, and professional. We also appreciate your perspective on staying connected with former employees. Thank you for your feedback and for recommending Experian.
      1.0
      Jan 14, 2025

      stressful

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      being able to help people on occasions

      Cons

      high stress, too many calls

      avatar
      Experian Response
      1y
      Thank you for sharing your experience. We appreciate your feedback and are always looking for ways to improve and better equip our employees. Wishing you all the best in your future endeavors!
      5.0
      Jul 1, 2024

      EXCELLENT

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting. Useful for society. Great team.

      Cons

      None at all, in my experience.

      avatar
      Experian Response
      1y
      Thanks for writing a review, it's appreciated. Pleased to read you find Experian 'Excellent'
      Viewing 1 - 3 of 7 Reviews
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      Experian reviewsExperian Customer Service Representative (CSR) reviews

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