Is FactSet a good company to work for as a Client Support Engineer?

Client Support Engineer professionals working at FactSet have rated their employer with 4.1 out of 5 stars in 33 Glassdoor reviews. This is a higher than average score with the overall rating of FactSet employees being 3.9 out of 5 stars. Search open Client Support Engineer Jobs at FactSet now and start preparing for your job interview by browsing frequently asked Client Support Engineer interview questions at FactSet .

Does FactSet pay Client Support Engineer employees well?

Client Support Engineer professionals rate their compensation and benefits at FactSet with 4.1 out of 5 stars based on 33 anonymously submitted employee reviews. This is 21.6% better than the company average rating for salary and benefits. Find out more about Client Support Engineer salaries at FactSet.

How happy are Client Support Engineer professionals working at FactSet?

70% of Client Support Engineer employees at FactSet would recommend their employer to a friend. This rating has increased by 76% in the past 12 months. Client Support Engineer professionals have also rated FactSet with a 4.5 rating for work-life-balance, 4.8 rating for diversity and inclusion, 4.6 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at FactSet?

Research Analyst (761) , Software Engineer (491) , Consultant (322) , Senior Software Engineer (175) , Senior Research Analyst (124) , Equity Research Analyst (97) , Software Engineer II (97) , Product Specialist (76) , Analyst (75) , Senior Consultant (60) , Software Engineer III (56) , Team Leader (52) , Lead Software Engineer (50) , Client Solutions Associate (47) , Specialist (45)

What are the pros of working at FactSet according to real employee reviews?

"Good work life balance and good if you want to prioritize other aspects of life" ((in 764 reviews)); "The culture is great and the job shift is flexible" ((in 432 reviews)); "Good benefits like food and transportation" ((in 404 reviews)); "People are great and eager to help" ((in 309 reviews)); "Work culture is good and very relevant to my favorite subject commerce" ((in 179 reviews))

What are the cons of working at FactSet according to real employee reviews?

"Low salary for rank and file employees" ((in 373 reviews)); "Poor management specially in CUS department" ((in 146 reviews)); "low compensation rate and excessive required overtime" ((in 102 reviews)); "Career growth is slow and may take some time unless you are aggressive" ((in 85 reviews)); "Slow career progression and some of the supervisors are not competitive enough" ((in 68 reviews))

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FactSet Client Support Engineer reviews

4.1

70% would recommend to a friend

(33 total reviews)

Phil Snow and Sanoke Viswanathan

96% approve of CEO

64% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.6

Culture & values

4.5

Work/Life balance

4.1

Compensation and benefits

4.0

Career opportunities

3.3

Senior management

Client Support Engineer employees have rated FactSet with 4.1 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Client Support Engineer professionals have an excellent working experience there. FactSet is rated in line with the average (within 1 standard deviation) by Client Support Engineer professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

33 reviews

4.0

Dec 5, 2025

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits and good work life balance

Cons

Not very competitive pay, seems to be low for industry average

5.0

Sep 4, 2025

Good company

Client support engineer i

Recommend

CEO approval

Business Outlook

Pros

FactSet as a whole is a good company. Good benefits, culture and salary. They offer hybrid set up. Work-life balance.

Cons

The cons are depending on your department.

4.0

Jul 8, 2025

Client Support Engineer

Client support engineer

Recommend

CEO approval

Business Outlook

Pros

The atmosphere is good to work

Cons

The shift changing can effect the health

Viewing 1 - 3 of 33 Reviews

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Client Solutions Associate - Youngstown, OH (October 2026)

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Client Solutions Associate - New York, NY (October 2026)

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FactSet Client Support Engineer reviews

Ratings by category

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Account manager

Good company

Client Support Engineer

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