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Firstsource Solutions

Engaged Employer

Firstsource Solutions Data Entry reviews

3.8

66% would recommend to a friend

(11 total reviews)
avatar

Ritesh Idnani

71% approve of CEO

72% positive business outlook

Reviews by job title

11 reviews
5.0
Apr 16, 2025
Recommend
CEO approval
Business Outlook

Pros

I love my leadership and they are really understanding.

Cons

There are none for me.

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Firstsource Solutions Response
1y
Hello and thank you for your response. We are happy to hear that you are so pleased with your experience as a Firstsourcer. Our leadership teams works hard to ensure a safe and collaborative environment where each of their members can thrive. Thank you for being a part of that collaboration. We look forward to continuing an exciting journey alongside you.
1.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

You get to work from home

Cons

The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down. You have to log in and make sure you have work before you can clock in. We have to keep checking throughout the day to see if we have work yet, while NOT being on the clock. You’re told to ask questions, but when you do, you get attitude. There for 6 months and have YET to have a performance review. Have to work there ONE YEAR before getting PTO. The system is HORRIBLE. Constantly crashing, which slows your unrealistic productivity numbers. Revolving door, HORRIBLE company, horrible management, horrible training. You ask the same question to 2 different people and get 5 different answers. Terrible communication. I’ve worked at home for years and never have I ever had to check to see if there was work prior to clocking in. Every company I’ve EVER worked for, it was mandatory to be on the clock if you logged onto the system. The company is just a mess altogether. No work/life balance because if the system goes down, you have to make up the time, which has pushed me 3-4 hours past my end time on multiple occasions. Most mornings, there’s no work til midday, which sucks bc one of the reasons I accepted this job was bc of the Flex Time. I like working early and getting off early bc I have children and activities to attend. The Flex Time has been nonexistent! Working mandatory OT for WEEKS just to have no work the next 2 weeks What sense does that make???

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We understand that working from home offers flexibility, but we acknowledge the significant concerns you've raised about the training, system reliability, and overall management of your work experience. It’s clear that the constant system issues, lack of effective communication, and inconsistent work availability have impacted your productivity and work-life balance. We aim to provide a more stable and supportive work environment where employees can effectively balance their professional and personal lives.
2.0
Jul 10, 2023

Low Pay

Recommend
CEO approval
Business Outlook

Pros

Good contracts. You may actually like the company you get contracted under.

Cons

The pay is very low. Everytime I inquire about it, I honestly get the run around. No one likes to answer any questions regarding it. You don't get much acknowledgement for all the work you do either.

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Firstsource Solutions Response
2y
Thank you so much for this review. We appreciate your thoughts as we strive to be transparent and open in our communication regarding pay and other employment-related matters through the provision of clear and comprehensive information and sources regarding compensation structures, benefits, and any potential changes that may affect our employees' financial well-being. Subsequently, we regularly review and benchmark the salary structures to ensure they remain competitive in the market and will continue to do so to account for economic fluxes. Thank you for sharing your thoughts on employee appreciation. In addition to our employee rewards and recognition platform and initiatives, we will continue to build spaces for engagement and recognition opportunities to acknowledge the superlative performance in our employees. This is extremely important to us as we develop and launch training programs, mentorship, and career advancement opportunities which we understand can contribute to higher job satisfaction and loyalty. We encourage our team to voice their opinions and suggestions so that we can continuously improve and provide the best possible work experience for everyone and appreciate you taking the time to share.
Viewing 1 - 3 of 11 Reviews

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