Is Firstsource Solutions a good company to work for as a Manager?

Manager professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 31 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Manager employees well?

Manager professionals rate their compensation and benefits at Firstsource Solutions with 2.4 out of 5 stars based on 31 anonymously submitted employee reviews. This is 45.2% worse than the company average rating for salary and benefits. Find out more about Manager salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (71) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

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Firstsource Solutions

Firstsource Solutions Manager reviews

4.1

72% would recommend to a friend

(31 total reviews)

Ritesh Idnani

75% approve of CEO

82% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Career opportunities

3.0

Senior management

2.9

Work/Life balance

2.8

Culture & values

2.4

Compensation and benefits

Manager employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

31 reviews

5.0

Jun 2, 2025

Team leader

Manager

Recommend

CEO approval

Business Outlook

Pros

Good hours Work from home

Cons

No cons at the moment

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying the flexibility of working from home and the working hours. It's great to know things are going well for you at the moment. We’ll continue working to ensure your experience stays positive, and we appreciate you being part of the team!

4.0

Mar 24, 2025

Firstsource - A place to grow!

Manager

Recommend

CEO approval

Business Outlook

Pros

This is certainly a place to build a career, excel at what you do and grow

Cons

Building processes to reduce manual work can be a quicker process than it currently is

Firstsource Solutions Response

Thank you for your feedback! We're thrilled to hear that you see Firstsource as a place for career growth and excellence. We acknowledge the need for faster process automation and are continuously working to streamline workflows to enhance efficiency. Your insights help us improve!

5.0

Nov 9, 2024

Good

Manager

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Pay not best in class

Firstsource Solutions Response

Thank you so much for your response. We are happy to hear that you enjoyed your experience with our company and hope that our workplace culture left a lasting impression for you. We hear your thoughts on our pay scale, and although we continuously monitor our hourly and salary rates to remain competitive, we value feedback like yours when making pivots in our structures. Thank you again for taking the time to leave a review.

Viewing 1 - 3 of 31 Reviews

Jobs at Firstsource Solutions

Team Lead - Revenue Cycle

Legal Performance Manager

Customer Service Representative

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Firstsource Solutions

Firstsource Solutions Manager reviews

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Team leader

Firstsource - A place to grow!

Good

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