Is Firstsource Solutions a good company to work for as a Sales Associate?

Sales Associate professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Sales Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Sales Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Sales Associate employees well?

Sales Associate professionals rate their compensation and benefits at Firstsource Solutions with 2.7 out of 5 stars based on 20 anonymously submitted employee reviews. This is 33.8% worse than the company average rating for salary and benefits. Find out more about Sales Associate salaries and benefits at Firstsource Solutions .

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Can work from home if quality is good." ((in 93 reviews)); "work life balance is good" ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Poor training and support system." ((in 76 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

Skip to content Skip to footer

Notifications

Firstsource Solutions

Firstsource Solutions Sales Associate reviews

3.8

17% would recommend to a friend

(20 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

17% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Senior management

2.8

Culture & values

2.8

Career opportunities

2.7

Compensation and benefits

2.3

Work/Life balance

Sales Associate employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Sales Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Sales Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

5.0

Apr 23, 2025

Sales

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Friendly community helpful managers sociable

Cons

Unsociable hours, abuse on the phones, worked too hard for little reward.

Firstsource Solutions Response

Thank you for sharing your feedback. We’re glad to hear that you value the friendly community, helpful managers, and sociable environment at Firstsource. We understand your concerns about unsociable hours and the challenges of dealing with difficult calls. We are committed to supporting our colleagues through initiatives like training and mental health support, and we continue to review ways to improve work conditions and recognition. Your feedback regarding monitoring is noted, and we always aim to ensure a respectful and balanced approach to performance management. Thank you again for your hard work and dedication during your time with us.

3.0

Nov 18, 2024

Decent

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good if you can sell

Cons

A lot of targets can be extremely stressful when the data is bad

Firstsource Solutions Response

Thank you for your feedback. We appreciate the importance of sales skills in our line of work, and we do understand that meeting targets and dealing with inconsistent data can be stressful. Our colleagues are the backbone of our business, and it's their dedication and hard work that enable us to provide the excellent service our clients have come to expect. We're always committed to providing the right tools, training, and support to help our colleagues succeed.

5.0

Oct 27, 2024

Good

Sales associate

Recommend

CEO approval

Business Outlook

Pros

I haven't started working .

Cons

I don't know tomorrow is my induction

Firstsource Solutions Response

Thank you for sharing your feedback. We understand that starting a new job can come with uncertainties, and we apologize for any confusion regarding your induction. We are committed to ensuring a smooth and informative onboarding process.

Viewing 1 - 3 of 20 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Firstsource Solutions reviews FAQs

Firstsource Solutions reviews Firstsource Solutions Sales Associate reviews

Firstsource Solutions

Firstsource Solutions Sales Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sales

Decent

Good

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Firstsource Solutions reviews FAQs

Jobs at Firstsource Solutions