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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Senior Customer Support Associate reviews

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      4.3

      81% would recommend to a friend

      (11 total reviews)
      avatar

      Ritesh Idnani

      82% approve of CEO

      99% positive business outlook

      Ratings by category

      4.1

      Culture & values

      4.1

      Diversity & inclusion

      4.1

      Career opportunities

      3.9

      Senior management

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      Ratings by demographic groups

      Reviews by job title

      11 reviews
      5.0
      Apr 28, 2026

      Order Recovery Team - ORT

      Senior customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent workplace and colleagues Good Cafeteria and the environment to spend time Always helping hands from Team Leaders, Managers and HR Punctuality in any issues faced is resolved within timeframe

      Cons

      Cab transportation issues Excess Oily in fast foods

      avatar
      Firstsource Solutions Response
      1mo
      Thank you for your feedback. It’s great to hear that you appreciate the supportive colleagues, helpful leadership, and the overall workplace environment, along with timely resolution of issues and good cafeteria facilities. Your concerns regarding cab transportation and food quality we recommend connecting with HR one-on-one to address the issue,
      4.0
      Feb 9, 2026

      Senior Customer Support Associate

      Senior customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gives the good opportunity for the career growth for the Entry level peoples.

      Cons

      No cons from my side.

      avatar
      Firstsource Solutions Response
      3mo
      Thank you for your positive feedback. We’re glad to know that you see strong career growth opportunities for entry-level employees within the organization. It’s encouraging to hear that you did not experience any concerns during your tenure. We appreciate you taking the time to share your experience and wish you continued success in your career journey.
      4.0
      Jan 2, 2026

      Good

      Senior customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good job security and no pressure work environment

      Cons

      Long travel, no shift allowance for night shifts

      avatar
      Firstsource Solutions Response
      5mo
      Thank you for your feedback! We’re glad to hear that you appreciate the job security and stress-free work environment at Firstsource. Creating a stable and balanced workplace is something we take pride in. Transport and shift-related benefits are structured based on business requirements.
      Viewing 1 - 3 of 11 Reviews
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