Is GitLab a good company to work for as a Support Engineer?

Support Engineer professionals working at GitLab have rated their employer with 4.3 out of 5 stars in 24 Glassdoor reviews. This is a higher than average score with the overall rating of GitLab employees being 3.6 out of 5 stars. Search open Support Engineer Jobs at GitLab now and start preparing for your job interview by browsing frequently asked Support Engineer interview questions at GitLab .

Does GitLab pay Support Engineer employees well?

Support Engineer professionals rate their compensation and benefits at GitLab with 4.4 out of 5 stars based on 24 anonymously submitted employee reviews. This is 12% better than the company average rating for salary and benefits. Find out more about Support Engineer salaries and benefits at GitLab .

How happy are Support Engineer professionals working at GitLab?

69% of Support Engineer employees at GitLab would recommend their employer to a friend. This rating has increased by 30% in the past 12 months. Support Engineer professionals have also rated GitLab with a 4.4 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at GitLab?

Account Executive (39) , Support Engineer (28) , Backend Engineer (21) , Software Engineer (18) , Sales (17) , Sales Development Representative (SDR) (17) , Business Development Representative (BDR) (15) , Senior Backend Engineer (14) , Manager (13) , Solutions Architect (12) , Strategic Account Leader (12) , Sales Representative (11) , Sales Development Representative (9) , Senior Software Engineer (9) , Senior Product Manager (8)

What are the pros of working at GitLab according to real employee reviews?

"The people are great, GitLab makes a point of hiring good humans and it shows" ((in 64 reviews)); "Good benefits and comp packages." ((in 38 reviews)); "Great teams throughout!" ((in 36 reviews)); "Great team members" ((in 26 reviews)); "competitive salary compared to other german SDR offers" ((in 22 reviews))

What are the cons of working at GitLab according to real employee reviews?

"Significant concerns about decisions from senior leadership." ((in 23 reviews)); "tech is having a tough time now chaotic with changes non stop and no managers for some teams" ((in 15 reviews)); "hiring in an attempt to shrink their workforce, but without having to pay the absurdly good severance advertised in the "public" layoffs that were done in early 2023." ((in 6 reviews)); "Difficult to create opportunities to meet in the flesh but that is more due to Covid than anything else" ((in 5 reviews)); "Furthermore, there is blatant favoritism within the team, with certain individuals receiving preferential treatment while others are unfairly sidelined." ((in 4 reviews))

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GitLab

GitLab Support Engineer reviews

4.3

69% would recommend to a friend

(24 total reviews)

Bill Staples

60% approve of CEO

64% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Culture & values

4.4

Work/Life balance

4.4

Compensation and benefits

4.1

Career opportunities

3.6

Senior management

Support Engineer employees have rated GitLab with 4.3 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Support Engineer professionals have an excellent working experience there. GitLab is rated in line with the average (within 1 standard deviation) by Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

24 reviews

4.0

Dec 9, 2025

Good

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Pretty good overall can’t complain

Cons

Salary and opportunity for growth

3.0

Apr 19, 2025

Good until it wasn't.

Support engineer

Recommend

CEO approval

Business Outlook

Pros

Really enjoyed the first 60% of my time there. Somewhat enjoyed the next 25%. Hated the last 15%.

Cons

Mismanagement by middle management, followed by increasing micromanagement, led to a lack of trust on my side. On top of that, overall compensation was fairly low, due in part to an ever-sliding stock price.

5.0

Oct 3, 2024

Support Engineering GitLab

Support engineer

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Manage your own time and work. We measure results no time - Guaranteed career growth and opportunity to explore other areas of interest

Cons

- You might find it hard to work here if you require constant supervision or being told what to do.

Viewing 1 - 3 of 24 Reviews

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GitLab Support Engineer reviews

Ratings by category

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Good

Good until it wasn't.

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