Goodwill Retail Store Associate reviews

3.9

94% would recommend to a friend

(43 total reviews)

Catherine Meloy

77% approve of CEO

94% positive business outlook

Retail Store Associate employees have rated Goodwill with 3.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Retail Store Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Store Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

43 reviews
4.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are available to almost all team members Compassionate leadership Involved leadership and HR Autonomy and support Opportunity for growth Scholarships and other offerings Lots of internal training

Cons

Restricted time and labour resources Asked to do a lot by those somewhat unfamiliar with the role Communication and transparency could be improved, better understanding what each department is doing and how they contribute to mission. Too reactive/doing a lot of things poor -okay versus proactively doing less things but well - excellence Benefits coverage isn't great, dental, therapy, optician especially Compensation is difficult to understand

4.0
Feb 14, 2025

Manager

Recommend
CEO approval
Business Outlook

Pros

Good workers Inclusion Training program

Cons

Long hours Work life balance

5.0
Dec 14, 2024

Awesome company

Recommend
CEO approval
Business Outlook

Pros

Leadership support and interest is unmatched

Cons

Communication between store management and support departments needs improvement

Viewing 1 - 3 of 43 Reviews

Glassdoor has 9,726 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.