This con review is going to be a bit long, but very honest and real, so I want to thank anyone who takes the time to read it. I hope this helps those who are considering a career at this company with their decision, and I know it will be relatable to current and former employees.
Treatment of Employees:
I’m starting off with this con because it’s the most important for potential employees to see (and I tend to yap a lot).
There is insane favoritism that goes on within the company. The most prominent favoritism can be seen towards the Sales Team, and you will notice that the few positive reviews on this site are from people in Sales. Over the last two years, I’ve experienced firsthand that if you aren’t on the Sales Team, you don’t mean anything to upper management.
The only thing I could rely on day to day was that Sales would promise fake and unrealistic things to customers that I hadn’t even met yet or that I’d worked hard to cultivate trusting relationships with (the relationships would end up being destroyed more than likely). There would be no repercussions to them for these screw-ups, but I would be yelled at, shamed, and belittled for trying to clean up the mess that I didn’t make.
Funny story, Hale would sometimes appear on the Premier Team floor to offer random food that he was gifted, and it was always picked through by Sales first. Being a second thought is fabulous for morale!
There is also crazy favoritism within departments as well. I can only speak on my department, but there are certain people who have received work from home accommodations (for reasons that other employees weren’t given when they tried, ex. childcare issues) as well as new positions being made specifically for them.
I’ll give it to them for the occasional food trucks, but I wasted my entire hour lunch break standing in line for them. It was extremely stressful because if you don’t clock in and out on time you get in MAJOR trouble.
This company treats employees like it’s high school… you can’t be a few minutes late to clock in, even if you take that time off of your lunch break or stay a few minutes after 5:00. Life happens, traffic happens (especially in Quincy), the rigidity is clinically insane.
Work From Home Policy:
If I could sum it up in one word, it would be ridiculous.
I’ll tell you a personal story, it might expose me, but I don’t work there anymore so it’s fine.
I had worked from home my one day a week that I was allowed, and that night I had broken a bone that prevented me from walking and driving. I didn’t realize it that night, and when I woke up the next morning I couldn’t walk. I worked from home again because I literally had to crawl on the floor across my apartment to even get water.
I was interrogated for not going into the office, and after getting not one, but TWO doctor’s notes, I had to go through the most complicated and strenuous process to be able to work from home while I healed and had to stay off of my broken bone for four weeks (as instructed by a medical professional).
Unless you’re a company favorite, these are the hoops you have to regularly jump through.
They also don’t take mental health into consideration at all. While I was going through severe mental health issues and not able to go into the office, but still doing my job (they were aware that I was working with a psychiatrist), I was shamed yet again. That definitely didn’t help.
Life happens, and the strict rules are extremely unfair. I totally understand wanting people back in the office, but times have changed and the company needs to understand that. Listen to your employees or you’re going to keep losing them.
Turnover/Layoffs/Teamwork:
I’m really not sure how they get away with lying about their retention rates… I’ve seen SO much turnover. Employees are not happy.
They also just conducted a ton of layoffs of critical employees. What really sent me over the edge was that they continued to announce more sales people over the following weeks…
They had essential, already low-staffed teams minimized, and continued growing a team that does more harm than good (they are definitely essential to grow the business, but they need better training on ethics).
They had 100+ members of the Provisioning Team drop off the face of the Earth without letting us know or reassigning the orders. My customers and their orders suffered because of this. What kind of business cares that little about the customer service that we are able to provide?
On another note, we should be a unit, all working together, yet we all end up hating each other. That’s all I have to say about that.
Systems:
Another bad company practice that had been going on, and I know is still going on, is the constant changing of systems.
It’s totally fine to change things, the world is constantly evolving. But everything all at once? And without any forgiveness or a learning curve?
I cannot count the number of times that I was reprimanded and docked on my bonuses (which aren't a thing anymore) for making a regular human error and accidentally using the wrong system, which are ones that I had worked with for two years.
Wrapping these cons up, I don’t think that it’s normal to DREAD going to work. But that was my and my coworkers’ experience every single day. I was genuinely so sad when they announced new employees every Monday because I knew the horrible experience that they were about to have.
This is a fine starter job to get something on your resume because this job market is crazy, but absolutely do not stay for too long if this ends up being your only option, as it was mine.
Xoxo thanks for reading!
Don't work here <3
