Is H&M a good company to work for?

H&M has an overall rating of 3.5 out of 5, based on over 21,430 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at H&M to a friend and 47% have a positive outlook for the business. The best reviews about H&M have been left by employees working as Full Time Sales Associate , Cashier and Project Manager .

Does H&M pay their employees well?

According to anonymously submitted Glassdoor reviews, H&M employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at H&M. This rating has been stable over the past 12 months.

How satisfied are employees working at H&M?

61% of H&M employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated H&M 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at H&M?

Sales Associate (3126) , Sales Advisor (2979) , Part-time Sales Advisor (1147) , Department Manager (917) , Sales Assistant (916) , Visual Merchandiser (831) , Retail Sales Associate (587) , Store Manager (371) , Vendeur (282) , Vendeuse (207) , Sales (188) , Customer Service Representative (172) , Retail Sales Assistant (163) , Manager (154) , Sales Advisor - Full Time (149)

What are the pros of working at H&M according to real employee reviews?

"Also great benefits even for part timers like having your birthday off and getting paid for it." ((in 867 reviews)); "The people are great and the 25% off employee discount is also great along with good benefits." ((in 797 reviews)); "Very professional and a great team" ((in 503 reviews)); "Colleagues are nice and welcoming" ((in 451 reviews)); "People and the culture is great" ((in 353 reviews))

What are the cons of working at H&M according to real employee reviews?

"Management was poor and not understanding" ((in 1291 reviews)); "It seems like all they care about is availability and low pay for sales advisors." ((in 920 reviews)); "Some managers are rude and bossy" ((in 650 reviews)); "Long hours and lots of responsibilities for just sales assistant" ((in 505 reviews)); "Low salary and a lot of shift hours to work for because of the less employers we had." ((in 475 reviews))

What are employees saying about H&M layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about H&M layoffs and their outlook for job security at H&M in 2026.

What H&M locations have received the highest employee ratings?

Wichita , El Paso , Bronx , Modesto , Chesapeake , Franklin , Brea , Daytona Beach , Plano , Indianapolis

H&M reviews

3.5

61% would recommend to a friend

(17,313 total reviews)

Daniel Erver

64% approve of CEO

47% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

H&M has an employee rating of 3.5 out of 5 stars, based on 17,313 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

5.0

Sep 16, 2017

A great place for growth and a supportive team

Part-time sales advisor

Recommend

CEO approval

Business Outlook

Pros

H&M offers great compensation for its employees, both part-time and full-time. They offer competitive pay and flexible hours, insurance, reasonable PTO and an excellent 401K plan. The organization advertises and completely delivers that they are a flat-level company, as I have found it simple and comfortable speaking to management and coworkers with the same candor and respect (and receiving that treatment in return). The company is a great place to work for if your desire is fair treatment and extensive opportunity for growth.

Cons

The 401K plan, while excellent, requires 1000 hours of work before eligibility, so it isn't a benefit one can enjoy until after at least 6 months. Obviously, like any other retail organization, there are periods in which time off is hard to come by as all employees are needed; so if vacation or sick time during the holidays is your priority, you will find some conflict.

5.0

Jun 3, 2018

Best Fashion Retailer to Work For

Sales advisor - full time

Recommend

CEO approval

Business Outlook

Pros

Growth and development are a big part of our culture. A large majority of the company management started from the ground up. Once you get to a certain position, you have the freedom to transfer to any store that has an opening. With the growing number of stores worldwide, the possibilities are endless. The benefits and relaxation are great for a high paced company like this. Things are always changing, days are familiar but never the same.

Cons

We are a step behind in technology. Some of the most basic tools that many companies (including my last company) have do no exist. Also this varies from store to store, but it’s not unusual to see unhealthy drama filled teams at the company.

1.0

Mar 15, 2014

Nothing is ever Good Enough, Defeating, Exhausting.

Department manager

Recommend

CEO approval

Business Outlook

Pros

4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

Cons

Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store. When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough". People are promoted by favoritism in the district. The customers are extremely rude, ignorant and aggressive. The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management. (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?) Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden. The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100% If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

Viewing 1 - 3 of 17,313 Reviews

Jobs at H&M

Department Manager- American Dream

H&M Sales Advisor- Norfolk Premium Outlets

H&M

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A great place for growth and a supportive team

Best Fashion Retailer to Work For

Nothing is ever Good Enough, Defeating, Exhausting.

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