Is HealthEquity Inc. a good company to work for?

HealthEquity Inc. has an overall rating of 3.2 out of 5, based on over 978 reviews left anonymously by employees. This rating has decreased by 13% over the last 12 months. 53% of employees would recommend working at HealthEquity Inc. to a friend and 53% have a positive outlook for the business. The best reviews about HealthEquity Inc. have been left by employees working as Business Analyst , Client Service Representative and Service Delivery Manager .

Does HealthEquity Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, HealthEquity Inc. employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at HealthEquity Inc.. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at HealthEquity Inc.?

53% of HealthEquity Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HealthEquity Inc. 3.5 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at HealthEquity Inc.?

Member Service Representative (41) , Customer Service Representative (28) , Service Delivery Manager (28) , Manager (25) , Member Service Specialist (20) , Member Services Specialist (20) , Senior Software Engineer (18) , Implementation Manager (13) , Director (12) , Member Services Representative (12) , Analyst (11) , Client Service Representative (11) , Software Engineer (11) , Business Analyst (10) , Member Service Representative II (9)

What are the pros of working at HealthEquity Inc. according to real employee reviews?

"Great benefits and the company is well diverse." ((in 115 reviews)); "Great people and a good company that truly believes in its product." ((in 56 reviews)); "Great team members" ((in 37 reviews)); "Good Work/Life Balance" ((in 34 reviews)); "HealthEquity leadership is great!" ((in 33 reviews))

What are the cons of working at HealthEquity Inc. according to real employee reviews?

"Management was appalling." ((in 24 reviews)); "They show their "purple culture" through constant layoffs." ((in 19 reviews)); "Awful managers." ((in 13 reviews)); "They threw new people on phones with little training and no help." ((in 12 reviews)); "Upper management has lost touch with the front line workers." ((in 11 reviews))

What are employees saying about HealthEquity Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HealthEquity Inc. layoffs and their outlook for job security at HealthEquity Inc. in 2026.

What HealthEquity Inc. locations have received the highest employee ratings?

Price , Atlanta , Phoenix , Louisville , Irving , Draper , Milwaukee , Dallas

HealthEquity Inc. reviews

Compare reviews

3.2

53% would recommend to a friend

(946 total reviews)

Scott Cutler

31% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.3

Culture & values

3.3

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

HealthEquity Inc. has an employee rating of 3.2 out of 5 stars, based on 946 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthEquity Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

946 reviews

1.0

Apr 13, 2022

Used to be a good place to work until WageWorks acquired them

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My team had a great leader that really cared but whose hands were tied to do the right thing most of the time. But that didn't stop them from trying. My coworkers were awesome - truly a team that helped each other try to figure out the mess that was created by the acquisition. Great benefits and PTO policies.

Cons

Upper management doesn't listen. You have to fight for your commissions - every month something was missing so if you didn't keep track you missed out. They say HQY acquired WW but it was clearly the complete opposite - they laid off a lot of HQY employees and kept ones from WW that didn't know what they were doing - and didn't care to learn (not in my department). Pay was mediocre at best. As a former employee and a shareholder I was shocked to hear CEO Jon Kessler on the 3/2022 earnings call say that ALL salaried employees got a raise. I still have a LOT of friends that work there so I asked them. That was a complete fabrication. Not one of them in my old department got a raise and they are all salaried. BTW - inflation hits everyone, not just non-sales people. They kept acquiring company after company. Before one integration was done they had acquired two more. Everyone had a different answer on integration timelines and no one was able to provide clear direction. The contracting process was a nightmare - having to go back and forth with legal for things that should have been their responsibility. The COO is a tool that eyeballs women like they are pieces of meat. Huge communication gap all across the company. DEI is a joke - just look at their executive team.

HealthEquity Inc. Response

4y

Thanks for your candid review, we are glad you felt like your co-workers and leader were supportive, and we hope you had a chance to build some meaningful relationships while working at HealthEquity. HealthEquity has changed a lot over the past few years; as we work to scale and grow, we're learning and adjusting to fit our goal of a remarkable purple culture. We hope you took the opportunity to talk to your leaders and our People Team prior to your departure. What you have to say is important; we will escalate your feedback to our leadership teams.

3.0

May 26, 2022

Great team, CEO however is another story

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I absolutely love the team that I am on. I think if the culture of my team shifted I would be out as quick as I can. In a way the team I'm on has felt shielded from many of the changes at the company.

Cons

The company's culture has shifted drastically after acquiring WageWorks and many of their middle managers ended up holding their positions after the merger. The company says we're one company, but former WageWorks leadership does not see it that way. The CEO has also failed to answer as to why the company's salary package is not adjusting to inflation. In the midst of an investor call he dodged a question from an investor about this topic. This has seriously planted a seed that management is not concerned about this and they're not going to assist with skyrocketing inflation.

HealthEquity Inc. Response

3y

Thanks for the time you spent writing this review. Your feedback is very important to us. We’re disheartened to hear your view on some of our management and executive team leadership. We strive to have a level of transparency and want our team members to feel heard and valued when addressing various topics. Communication is very important to us too. We will escalate your review to our People team and leadership. If you wish to share additional thoughts or concerns further, we encourage you to reach out to our People team at people@healthequity.com.

1.0

Apr 12, 2022

Avoid this dumpster

Analyst

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing is a pro with this disaster of a company. If you are looking for a long term company with ethics, culture, job security, growth - this is not the place. Unfortunate I have to give one star because if I could give a billion negative I would.

Cons

- Vast majority of employees leaving both voluntary/involuntary - Terrible pay - Terrible management - No room for growth - Benefits are lousy - Everything is urgent and its your fault for everything - No accountability from supervisors/managers - HR team is completely worthless when presenting an issue - Their "purple" culture is complete nonsense and is not lived by with anyone in the company.

HealthEquity Inc. Response

4y

Thank you for your feedback. We are sad that your HealthEquity experience has not been the team member experience we hope to provide. We want to be sure our teammates feel valued and heard. We will escalate your review to our people team and leadership. If you wish to discuss your concerns further, please reach our people team at people@healthequity.com

Viewing 1 - 3 of 946 Reviews

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