HealthPlanOne Customer Service Representative reviews

3.9

40% would recommend to a friend

(19 total reviews)
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Ben Pajak

40% approve of CEO

8% positive business outlook

Customer Service Representative employees have rated HealthPlanOne with 3.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

19 reviews
5.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexibility, work from home, and great upper management.

Cons

Company experiences high turnover rate.

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HealthPlanOne Response
1y
Thank you for taking the time to leave us a 5-star review! We're pleased to hear that you value the flexibility, work-from-home opportunities, and support from upper management. We also appreciate your feedback regarding the turnover rate, and it's something we're actively working on improving. If you have any more insights or suggestions, please feel free to reach out to us at feedback@hpone.com.
1.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay, work from home

Cons

Stressful, unrealistic expectations, not concerned over employees health, 48 hr notice needed for sicks days or you get written up, constant micro managing and critique…perform, perform, perform . I realistic expectations

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HealthPlanOne Response
2y
Thank you for taking the time to write a review. We appreciate your acknowledgment of the good pay and the opportunity to work from home. We also understand your concerns about the stress and expectations, as well as the sick day policy. We hear your frustration with the micro-management and pressure to perform, and we want to ensure that all our employees feel supported and valued. We're committed to addressing these concerns to create a healthier and more balanced work environment. If you have any additional feedback or suggestions, please email us at feedback@hpone.com.
Viewing 1 - 3 of 19 Reviews

Glassdoor has 716 HealthPlanOne reviews submitted anonymously by HealthPlanOne employees. Read employee reviews and ratings on Glassdoor to decide if HealthPlanOne is right for you.