Housecall Pro reviews

3.8

69% would recommend to a friend

(420 total reviews)
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Michael Beaudoin

80% approve of CEO

74% positive business outlook

Housecall Pro has an employee rating of 3.8 out of 5 stars, based on 420 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Housecall Pro employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

420 reviews
1.0
Apr 17, 2024

Look elsewhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- WFH - Use modern tooling - People are nice

Cons

- It's not a SaaS business, they brute force growth through sales. They work very different than a traditional SaaS company. - The product itself has many rough edges and tech debt. - Questionable overall business strategy - Founders feel disconnected and are not driving the business meaningfully. Checked out. - CEO is VERY old school in philosophy. Militaristic, regimented, "alignment." Uses archaic leadership styles that instill fear, not trust. - Tech leadership lacks experience building and scaling eng teams. Archaic practices like tops-down sprint planning, daily release trains across entire org, OKRs with no accountability, bug squashing for the point of bug squashing. - Tech teams are in low cost centers with contractors, not US. Challenging work environment. - On average, leadership is under qualified for their position and simply got there by being early to HCP before growth phase. With a tops-down org, this makes it difficult to drive work forward. - Pay is poor compared to other opportunities in SaaS. Benefits are bad, no 401k match, equity is meaningless, etc.

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Housecall Pro Response
2y
Your feedback means a lot to us, and we’re grateful for the time you took to share it. Leadership is crucial, and we’re dedicated to fostering a culture of trust and collaboration. Housecall Pro puts an immense focus on leadership development, we invest heavily in developing our execs and our managers. Housecall Pro prides itself on being a global company, and we are proud to have a diverse and growing talent pool that strengthens our technical teams. We have implemented programs for employees both in and out of the US to make sure that no matter where an employees sits, they have the resources available to be fully successful at work. We wish you the best in your future endeavors and hope that you find a company that is more suited to your needs.
1.0
May 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work but that’s about it.

Cons

Management is the epitomy of Jerry Springer guests mixed with the Married with Children show. They pulled a stunt this week on several people by laying them off in a nasty way and it’s been hard to hear the horror stories of what my former coworkers are going through. Do not work here you will be overworked and hounded for peanuts. You will work with a “pros” who are mostly uneducated and hostile. They’re now outsourcing to the Philippines, it’s bad enough the poor Mexican agents are being paid less than $8USD a day and are overloaded with work and they’re treated so bad that it’s hard to continue to work for this company. After what they pulled this week I’ve decided to look for a new job. There needs to be a department focusing on Diversity & Inclusion because the CEO only likes one kind of person.

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Housecall Pro Response
2y
We are sorry to hear about your experience working with Housecall Pro and appreciate the feedback. Some of what you shared may come from not having full visibility to the work that is done behind the scenes to take care of our people. Org changes are never easy. We put a lot of care and attention to making the right decisions to grow the business and do right by our people – unfortunately sometimes that means letting people go. We do have an active DEI team that is focused on inclusion, and a compensation team that is focused on ensuring competitive wages in all of our geos as well as pay parity within each function. I would encourage you to provide feedback to your direct manager to help us continue to improve. Finally - we live to make our pros’ lives better and champion them to success. - Sam Kanner, SVP, People
1.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work and a good health insurance plan. Some of the other benefits are okay too.

Cons

Just about everything else. It used to be an okay company to work for, but in the last year it became unbearable. The managers don't have enough work to do so they micromanage everyone on their team. They promote people who don't know the job into management and only do it because they have nowhere else to put those people (failing up). They also promote people who don't do their jobs or are extremely disliked in one area so they just promote them and move them on to be someone else's problem. They pretend to care about the culture, but it's just lip service. I've never worked at a place as toxic as this. If you know more about the job than the manager, the manager will treat you horribly as a way to demonstrate their power. They will ask your opinion about things as a way to look like they care about what you think, but if you open your mouth to give your opinion, they use it against you. DO NOT TRUST ANYONE HERE. Everyone is looking to stab others in the back to get where they want to be. If you do end up working here, don't do your job to the best of your ability. Why? Because you'll never get promoted. They keep top performers in their positions forever (while simultaneously promoting people who don't do their job or who people don't like), plus you'll get even more work. They act like they care about your career path and growth, but again, it's all for show. They make you do busy work to look like you're having a "career conversation," but nothing ever comes of it. Once a quarter, managers go through the motions and say they'll help you advance, but the rest of the year, they couldn't care less. Don't waste your time completing these forms for "career conversations." Depending on the department you're in, you may be bogged down in pointless meetings. Some meetings are just playing games... literally. They call it teambuilding, but it's a complete waste of time, especially if you don't like playing games and just want to do your job. It's just another way to micromanage you: "You will play games and you will enjoy them." They flat out lie to you. Transparency is only as transparent as management wants it to be and this company is very good at seeming to be transparent, when really they are the furthest thing from it.

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Housecall Pro Response
1y
Thank you for taking the time to share your feedback. We're glad you found value in our remote work options and benefits. We understand that workplace culture and career growth are important, and we take concerns like yours seriously. We are always looking for ways to improve and appreciate you sharing your perspective. - Housecall Pro People Team
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