Is Humana a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at Humana have rated their employer with 3.0 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Customer Service Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at Humana .

Does Humana pay Inbound Customer Service Representative employees well?

Inbound Customer Service Representative professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 46 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Representative salaries and benefits at Humana .

What are the top reviewed jobs at Humana?

Customer Service Representative (210) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (69) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 850 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 558 reviews)); "The ability to work from home is a great plus" ((in 475 reviews)); "Great people and money for the work" ((in 268 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 198 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 150 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 122 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 98 reviews)); "Long Hours during the busy season and not enough hours outside of the busy season." ((in 68 reviews))

Skip to content Skip to footer

Notifications

Humana

Humana Inbound Customer Service Representative reviews

3.0

63% would recommend to a friend

(46 total reviews)

Jim Rechtin

Not enough data to show CEO approval

8% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.4

Diversity & inclusion

3.2

Culture & values

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

Inbound Customer Service Representative employees have rated Humana with 3.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have an average working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

46 reviews

3.0

Jan 20, 2026

Overall Good Company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

They offer Generous PTO and benefit start the same day you start working.

Cons

Some of the supervisors will stop you from growing.

5.0

Oct 20, 2025

Good job

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home is awesome

Cons

Management is not the best

1.0

Mar 5, 2025

Horrible company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are really good at this company.

Cons

Horrible systems!! Systems are very outdated and it’s horrible having a different system for everything.

Viewing 1 - 3 of 46 Reviews

Top companies for "Compensation and Benefits" near you

Kaiser Permanente

4.2★Compensation & Benefits

Elevance Health

3.6★Compensation & Benefits

The Cigna Group

3.5★Compensation & Benefits

Northside Hospital

4.0★Compensation & Benefits

Jobs at Humana

Internal Sales Agent, Broker

Internal Sales Agent, Broker

Internal Sales Agent, Broker

Internal Sales Agent, Broker

Internal Sales Agent, Broker

Humana reviews FAQs

Humana reviews Humana Inbound Customer Service Representative reviews

Humana

Humana Inbound Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall Good Company

Good job

Horrible company

Top companies for "Compensation and Benefits" near you

Jobs at Humana

Humana reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Humana reviews FAQs

Jobs at Humana