Is Intact a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Intact have rated their employer with 4.2 out of 5 stars in 76 Glassdoor reviews. This is a higher than average score with the overall rating of Intact employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Intact now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Intact .

Does Intact pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Intact with 4.2 out of 5 stars based on 76 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at Intact .

How happy are Customer Service (CSR) professionals working at Intact?

73% of Customer Service (CSR) employees at Intact would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service (CSR) professionals have also rated Intact with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.0 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Intact?

Claims Adjuster (137) , Underwriter (99) , Underwriting Assistant (88) , Customer Service Representative (68) , Claims Representative (60) , Business Analyst (54) , Actuarial Analyst (40) , Commercial Underwriter (35) , Manager (35) , Software Developer (35) , Data Scientist (33) , Accident Benefits Claims Adjuster (27) , Claims Assistant (21) , Intern (19) , Software Engineer (19)

What are the pros of working at Intact according to real employee reviews?

"Benefits were good and available right away." ((in 263 reviews)); "Everything is good here and people are great" ((in 158 reviews)); "The work life balance is good" ((in 147 reviews)); "Supporting management and great work ethic" ((in 115 reviews)); "Good salary, a lot of scheduled time to cool off and hangout with your coworkers." ((in 72 reviews))

What are the cons of working at Intact according to real employee reviews?

"low pay and hard to move up" ((in 99 reviews)); "Ultimately you need to get noticed and liked by upper management to feel like you have a secure foothold." ((in 16 reviews)); "Low pay, way too much favoritism is played" ((in 9 reviews)); "No Diversity" ((in 8 reviews)); "If you have a toxic manager, even if you face bullying, harassment or discrimination, HR or the top management will do nothing but listen." ((in 6 reviews))

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Intact

Intact Customer Service (CSR) reviews

4.2

73% would recommend to a friend

(76 total reviews)

Charles Brindamour

93% approve of CEO

93% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.2

Senior management

4.2

Compensation and benefits

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

Customer Service (CSR) employees have rated Intact with 4.2 out of 5 stars, based on 76 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Intact is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

5.0

Mar 11, 2026

Intact

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-good culture -flexibility -good management

Cons

-parking not paid -hot desks

Intact Response

2mo

Thank you for taking the time to share your review and being part of the team! You contribute to our positive culture by living our values and giving your best each day.

4.0

Jan 14, 2026

Great so far

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The process is quiet simple

Cons

had to wait 2 weeks for response

Intact Response

4mo

Thank you for taking the time to share your review. We look forward to seeing you grow with us!

5.0

Dec 26, 2025

Bilingual CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Awesome company I love the benefits and the team environment

Cons

Nothing much to say here

Intact Response

5mo

Thank you for your review. We want our people to feel their best inside and out and our flexible benefits package enables employees to customize their benefits to fit their needs 🙌

Viewing 1 - 3 of 76 Reviews

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Jobs at Intact

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Customer Service Representative - Auto Claims

Bilingual (French/English) Customer Service Representative, Claims / Vehicle Inspection Agent - Dorval Intact Service Centre

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Customer Service Representative - Bilingual Auto Claims

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Intact

Intact Customer Service (CSR) reviews

Ratings by category

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Intact

Great so far

Bilingual CSR

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