Unfortunately, the trajectory of the company has gone quite downhill since 2019, and the pandemic only accelerated that. Mass layoffs in early 2021 were the sign of how bad things really had gotten. Morale has plummeted as a result. Since then there has been a mad dash to the exits, as people are seeing the writing on the wall. This has led to a massive brain drain as many of the folks with institutional knowledge have left for greener pastures.
The compensation has always been bad for Austin, and has only gotten less competitive as Austin has gotten considerably more expensive. Roles have the same starting comp now as they did in 2017. Raises are very few and far between, and when you get them they are small. Cut 401k match for over a year. How can you hope to attract and retain talent when you are so under market value?
Outside of Reward Checking, the products have simply not hit. Kasasa Loans, while a good idea, has simply not had much traction since being launched 4 years ago. The push to throw something out quickly has meant that good ideas have failed multiple times. There is never the thought to take the time to make things work. There doesn't seem to be any learning from mistakes, just keep throwing things out half baked.
All of this is to say that I feel like the fate of Kasasa is to just slowly fade out of relevance and be sold to a competitor. It's a shame, because at one point the outlook was much brighter.
