Kin Insurance Customer Service Representative reviews

The business model does not work. I find it hard to believe that Kin will ever become profitable as a result. The work environment is quite toxic and "Managers" are overworked and as a result, literally don't respond when you reach out to them. The training is a train wreck. You are given so much to learn in back-to-back sessions, that it's literally impossible to retain because it's tremendous information overload. The trainers are snarky and seem exasperated that you can't possibly learn everything. I passed my licensing exams on the first try, however because the training is so extensive - with none of it being "actionable" in real time, it was impossible to have the needed information to pass onto the customer. The toxicity of management is palpable. It's a churn & burn culture and I feel sorry for people who have to work there and so glad after six months I realized it was all smoke & mirrors and found a good job.

It started off good but went downhill fast over the last couple years. I've done many roles before coming to CS but now CS is nothing but a churn and burn factory now and its sad. The praise for CS is nothing more than smoke and mirrors. You never know where your manager is and most people now have no clue what they are doing and put their work off on others and get praised for it . Other departments treat us like low level grunts especially the sales and ops department. The constant disrespect from sales agents is almost unbearable when all you are trying to do is do your job. There is never any consequences for their unethical behavior and actions on how they speak to us it doesn't make it any better that their managers support their abusive conduct. Its always the "Top Performers" that cause the most issues. Growth and opportunity is limited. There is not many paths you can actually take. The pay does not actually equal the work you put in. The work environment is extremely toxic now. There are no real checks and balances when it comes to management. Its all about who they like. My advice now is to just do your work and clock out. Nothing else.