Is Liberty Mutual Insurance a good company to work for?

Liberty Mutual Insurance has an overall rating of 3.7 out of 5, based on over 11,364 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at Liberty Mutual Insurance to a friend and 60% have a positive outlook for the business. The best reviews about Liberty Mutual Insurance have been left by employees working as Engineering Manager , Human Resources Intern and Law Clerk .

Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (389) , Sales Representative (384) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (143) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1274 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 842 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 727 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 552 reviews)); "They have good health insurance and the 2 day work from home options cool" ((in 357 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 463 reviews)); "There are good managers but also many mediocre and poor managers." ((in 249 reviews)); "Bad Upper Management" ((in 148 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 148 reviews)); "Constant change and layoffs" ((in 106 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

What Liberty Mutual Insurance locations have received the highest employee ratings?

Minneapolis , Boise , Fort Worth , San Jose , Phila , Hartford , Weston , Manchester , Buffalo , Newark

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,082 total reviews)

Tim Sweeney

65% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Compensation and benefits

3.7

Work/Life balance

3.6

Culture & values

3.4

Career opportunities

3.2

Senior management

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,082 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

10K reviews

5.0

Apr 22, 2026

Incredible people and growth-focused environment

Techincal program manager

Recommend

CEO approval

Business Outlook

Pros

Incredible people and environment which encourages you to grow professionally. This is a “employee” first company and it shows in people’s willingness to help one another out and being respectful of boundaries. Also the ability to move around the company and try new roles is unlike anything I’ve ever seen before.

Cons

None that I can think of right now. Having a few more holiday days would be nice. We have the standard federal holidays, but the last company I came from had way more which is something I miss.

Liberty Mutual Insurance Response

1mo

Thank you for your review and for recognizing Liberty Mutual Insurance for an employee-first culture, supportive teammates, and strong opportunities for professional growth and internal mobility. We also appreciate the suggestion on additional holiday time and will continue evaluating our time-off programs to support balance and well-being.

3.0

May 22, 2023

Significant Work-Life Balance Regression

Business analyst

Recommend

CEO approval

Business Outlook

Pros

I have worked for this company for more than a decade, and have been proud to say I have, due to the progressive nature of business operations and increasing focus on employee wellbeing. The people I have worked with have been excellent teammates - hardworking, fair-minded, and knowledgeable.

Cons

The new senior management team is extremely disconnected from the needs of its employees, having recently announced (via a very vague, generic email) that they are instating a return to office mandate for individuals within 50 miles of certain offices. This mandate is sweeping, includes employees who were hired into the organization as remote and employees who were fully remote prior to the pandemic, and comes after the closure of two enormous office buildings (giving us all the impression that remote work would be the norm going forward). The response to this has been unilaterally negative, and the silence from senior leaders had been deafening. My trust in management has been destroyed, and I am unsure if it will ever be restored.

2.0

Aug 3, 2018

Politics and "yes" people - stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay (base and bonus). Flexible work arrangements - can work from home 1-2 days a week (if in the right department). Nice campus and location in Boston. Good opportunities for a 1st job out of college, esp in an analyst role

Cons

No strategy. Becoming a top 3 P&C Insurer is not a strategy. Re-orgs are not a strategy either. Reorgs are constant, and the CEO is dismissive of the change fatigue of the employees. Layoffs are non-stop, no one is ever secure in their jobs. People are constantly let go, or forced to reapply for their positions. Some went through 3 job eliminations in the last 3 years. No regard for subject matter expertise or business results - executives promoted from within for being agreeable and politically savvy. That breeds further 'yes man' culture and zero forward momentum. HR is a joke - allows for employees to be disposable, and fosters a terrible culture. The best talent is leaving (from executives to analysts) and no one seems to care a bit. The company has lost its soul - only 2-3 years ago it was a decent place with decent people. The CEO and his top lieutenants are to blame.

Liberty Mutual Insurance Response

7y

Thank you for your comment. It sounds like you’ve taken advantage of our flexible work arrangements. That’s great! I am sorry to hear, however, that our strategic vision hasn’t seemed clear to you. Though we are striving to be among the top three P&C insurers, we know to do so we must keep up with customer expectations. To stay relevant, every company, including Liberty Mutual, must become faster and be increasingly open to smart risk-taking, innovation and new ways of working. A huge part of that is securing the right talent and empowering them to challenge the status quo. We’d like to assure you that matching the right skills and expertise with the right role within the company is a huge focus for us. This is not a perfect process but we’re continuously learning and improving as we move forward. -Melanie

Viewing 1 - 3 of 10,082 Reviews

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