Loyal reviews

3.0

39% would recommend to a friend

(51 total reviews)
avatar

Nanette Oddo

82% approve of CEO

38% positive business outlook

Loyal has an employee rating of 3.0 out of 5 stars, based on 51 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Loyal employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

51 reviews
2.0
May 1, 2024

Lack of accountability or transparency from leaders

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Individual contributors are fabulous to work with. Those at the ground level are trying their best to get work done and move forward.

Cons

I have to call out the lack of leadership from especially Chad, but also HR, CS, Marketing, Sales and Product. There was a guise of transparency but most people felt uneasy about the lack of transparency we were getting from Series B updates. Many leaders completely disappeared between January and April and I had multiple meetings canceled repeatedly when I was trying to get decisions from leadership. Super frustrating. Overall the company feels like it is dying slowly, morale is super low, those that are left are looking for other work, and the vision of the company is scattered in too many directions. Overall I want this review to be a reminder to others in the future to not work for any of these leaders if they move to other organizations.

2.0
Mar 30, 2023

Tough Environment

Recommend
CEO approval
Business Outlook

Pros

Healthcare has a lot of opportunity for improvement - it can be a motivating problem space. Work/life balance is supported.

Cons

Working here is hard, but not in a good, intellectually stimulating way. It's just hard. You constantly have to convince leadership of things that should be basic knowledge for anyone who knows how to run a successful high-growth tech business. Things like: We should have a strategy. We should not say Yes to everything a client asks us to do. We should have an aspirational vision that motivates people. We should aspire to help patients. We shouldn't assume that what works for one client will work for the broader market. When Loyal was a small company, you could get away with throwing stuff at the wall and seeing what sticks. I think the company has grown past the competency of the leadership. If you want to be a "big company" - as they often say - you have to act like one.

1.0
May 1, 2024

No longer what it used to be

Recommend
CEO approval
Business Outlook

Pros

I excitedly joined Loyal during a massive boom in employment in 2022 and I loved it here. It was the best place I ever worked with the best people I've ever worked with. I bragged about it to everyone I knew. I grew and learned more than any other place I worked and saw myself working here long term. I believed in the company's goals, values, and future and poured myself into the products we created. But after two layoffs that gutted half the company, this is all gone.

Cons

This company is no longer who it used to be. It is being misled and headed towards a dark future with no culture. It's actively pushing away its most talented employees. Trust has continually been broken and, now, permanently. The company has no direction and the remaining employees I've talked to have lost all trust in the CEO and other senior management. Stay away from this sinking ship.

Viewing 1 - 3 of 51 Reviews

Glassdoor has 54 Loyal reviews submitted anonymously by Loyal employees. Read employee reviews and ratings on Glassdoor to decide if Loyal is right for you.