Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,415 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 662 reviews)); "Good Work Life Balance and WFH" ((in 599 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 460 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 155 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What Lumen locations have received the highest employee ratings?

Southfield , Kissimmee , Scottsdale , Boulder , Norcross , Tucson , Jersey City , San Antonio , Ashburn , Irvine

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

8K reviews

4.0

May 24, 2026

Opportunities for growth amid a fast-paced environment

It operations specialist

Recommend

CEO approval

Business Outlook

Pros

Room for advancement if you put yourself out there and show interest to want to grow. Ability to further education through employer-provided training. Management treats you fair as long as you have honesty and integrity.

Cons

Its an ever evolving company and the fast pace may not be suited for some people.

Lumen Response

Thank you for your insight into working at Lumen. We need feedback like yours to continue to make Lumen a great place to work. Fast pacing can definitely be challenging, but we are committed to helping everyone each their full potential. We're glad to hear that you value our room for growth, educational opportunities, and management, Thank you again for your feedback. We're happy to have you on the team.

1.0

Jun 3, 2026

Great team but unrealistic upper management expectations

Sdwan technician

Recommend

CEO approval

Business Outlook

Pros

The team was great to work with.

Cons

upper management is unrealistic with expectations but they were looking to move into ai break/fix so they came up with excuses

3.0

Jun 2, 2026

Fast-paced culture with talented colleagues, but unclear changes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fast pace culture and talented people

Cons

Too many changes and lack of clarity

Viewing 1 - 3 of 7,767 Reviews

Jobs at Lumen

Account Manager Senior - Inside Public Sector

Cybersecurity Assurance Analyst (Audit)

Senior Lead IT Engineer

Contract Acquisition Manager

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Opportunities for growth amid a fast-paced environment

Great team but unrealistic upper management expectations

Fast-paced culture with talented colleagues, but unclear changes

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Lumen reviews FAQs

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