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Massachusetts General Hospital

Engaged Employer

Massachusetts General Hospital reviews

3.9

77% would recommend to a friend

(3,201 total reviews)

Marcela del Carmen

Not enough data to show CEO approval

57% positive business outlook

Massachusetts General Hospital has an employee rating of 3.9 out of 5 stars, based on 3,201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massachusetts General Hospital employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

3K reviews
2.0
Dec 27, 2008
Recommend
CEO approval
Business Outlook

Pros

It's a well known organization, and, if you join the right lab or department, a place where you can learn a great deal and advance your career. The benefits here are also decent, although you have to pay a greater percentage of your health insurance out of pocket than if you worked at, say Harvard University directly.

Cons

As a clinical research coordinator, I had contact mostly with physician researchers and research nurses. Although the nurses were much, much nicer than the doctors, they were very often extremely stressed out and took out their stress on each other or the research assistants through demeaning treatment or confrontations. I'm not entirely sure the stress and the way that the doctors sometimes treated nurses and research assistants was really necessary, since I've worked at several highly functioning labs with reputations just as good, if not better, than MGH, where physicians through research technicians treated each other with mutual respect. The particular lab where I worked in clinical research was a very toxic environment, with employee morale incredibly low, no respect for a work/life balance, and a lack of fairness in how employees were treated. This lab however, is probably one of the worse ones at MGH, and other departments may be much better. Specifically, my immediate colleague had anorexia nervosa, which my superiors had been aware of for some time, but which they did nothing about in terms of making sure she was taking care of herself. The anorexia also meant she was extremely controlling and unwilling to relinquish any of the interesting work to people who were supposed to be her colleagues. I was used to working in labs where people worked as a team, and was disappointed that I and some other junior research assistants were relegated to scutwork. A subdivision of the lab under a few different principal investigators did have research assistants who worked as a team and worked the number of hours that they were paid for (40 per week), however, so my division was perhaps unusual. All of the research assistants at MGH are paid on a set scale, which is more objective, but that pay scale was about $10,000 less than what I would have gotten paid anywhere else--I know this is true, because I left that job after one year, and found a similar job a few months afterward that really did pay $10,000 more per year. In my lab, and probably in many labs, research assistants were given so much work that they had to stay over, sometimes by as much as 30 or 40 hours a week to finish it, and our job contracts/pay structure were such that we definitely did not get paid for this overtime. At MGH I was paid $10,000 less to do twice as much work as I am doing now, while putting up with unprofessional, appalling treatment by my immediate colleague with an anxiety disorder and a principal investigator who turned a blind eye as long as the work got done.

3.0
Jul 5, 2021
Recommend
CEO approval
Business Outlook

Pros

MGH is a great place to get research experience prior to clinical/medical school - it carries a prestigious name and, of course, comes with an equally prestigious list of potential mentors! The skills I learned at MGH have been incredibly applicable and important to my career growth.

Cons

Most of my CRC colleagues were white ivy league college graduates from wealthy families who could afford to make $29k/year and live comfortably and safely in Boston with parental support. I was one of the only people of color in my program (beyond the CRC cohort, too!) and definitely struggled to get by with this unlivable wage. I firmly believe that prestigious institutions with the ability to pay living wages should do so if they truly believe in diversifying their employee base... Commitments to DEI feel performative with facts like these.

4.0
Sep 9, 2017

Be altruistic. Your help will be real, but under-appreciated.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with some highly motivated people - many among the leaders in their fields - to help actual humans with their actual lives rather than just a bottom line (although hospitals have bottom lines, too). Solid benefits. Good location. Generally collaborative work environment. MGH is within the Partners network of hospitals, so you are part of a larger community than even just the massive MGH campus. One benefit you won't find listed anywhere: Since so many things in life come down to relationships and networks, being in this community could give you a leg up if you have a health issue, as you will likely know doctors who know other doctors... to the point where you might more quickly be able to get in front of the best person to be treating whatever ails you. I'm not saying that in a nefarious way, any more than saying "If you work at TD Garden (or Gillette Stadium or Fenway Park), you're more likely to run into world-class athletes and musicians than the average person." This healthcare connection is not so much cutting the line, as smoothing the path.

Cons

You could be an accomplished career professional in a non-clinical field, but you will always be "support staff". An experienced JD/MBA would be outranked by someone whose new white coat just got their name stitched in that morning. That seems to be true regardless of the topic of conversation. While everyone is an individual, each handling interpersonal relations in their own way, the infrastructure of the hospital was (understandably) made by doctors, from the perspective of doctors, for the purpose of doing the business of doctors. The result is that if you are not a doctor, you are "support" - and your work matters less (or is perceived that way by the hospital at large). Sometimes the MDs even look down upon the other types of doctors (PhD, EdD, PsyD, JD, ...) in the same way that the general public might say to a PhD "Oh, you're a 'doctor', but not a *doctor* doctor..." I was also told that people (esp. clinicians) are often paid less than market value in trade for the prestige of working at MGH and, for clinicians, the Harvard affiliation that may accompany it.

Viewing 1 - 3 of 3,201 Reviews

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