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      Mitratech

      Engaged Employer

      Mitratech reviews

      3.4

      52% would recommend to a friend

      (456 total reviews)

      Mike Williams

      77% approve of CEO

      55% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Diversity & inclusion

      3.5

      Culture & values

      3.3

      Career opportunities

      3.2

      Senior management

      3.1

      Compensation and benefits

      Mitratech has an employee rating of 3.4 out of 5 stars, based on 456 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mitratech employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      456 reviews
      3.0
      Mar 27, 2018

      Balance of good and bad...

      Hosting
      Recommend
      CEO approval
      Business Outlook

      Pros

      I waited for about 2 months after leaving Mitratech to reflect on this so that I could be thoughtful. I worked for Mitratech for about 6 years and left to go to another company. I miss some things. I miss a lot of good people. I don't regret leaving. Almost every negative thing I would say has a positive side and vice versa; often they are two sides of the same coin. Each person who reads this probably ought to think carefully about how to weigh the benefits and consequences of working for Mitratech. 1. If you have a lot of energy and passion you will have an opportunity to do good work at Mitratech! With that said there is a good chance that you will feel overworked. 2. The company tries hard to build an open and fun culture. This really helps team building. Unfortunately for some people (working under deadline) these events become a distraction and/or an annoyance. 3. The company really tries to maintain a leadership position in the enterprise legal market. On the upside this should ensure profitability for the foreseeable future; but it often leads to radical shifts in project prioritization and chaos among the technical teams while the sales team and leadership are off chasing dollars. 4. Mitratech does do a lot of promotion from within, so if you see yourself in a management role this is not a bad place to be! But a consequence of this does seem to be some problematic internal politics (jealousy, favoritism, good engineers turning into mediocre managers). 5. Mitratech is pretty open-minded when it comes to HR policies and sometimes this forward thinking approach works (remote work policy is pretty good). Sometimes it has mixed outcomes ("unlimited PTO") and sometimes it leads to terribly counterproductive ideas ("open office plan" ... Did I mention how great working remotely is?) 6. There are some very smart people working for this company and it is a good place to learn! On the other hand the amount of support for formal training varies from department to department and company-wide needs to be strengthened. 7. It's based in Austin! With that said, Austin has some really awful traffic (again, remote workong policy!) and it is no longer as affordable as it used to be. In conclusion I think Mitratech is a great place to work for young people out of school or starting in IT/software development. As one gets older though the negatives will start to outweigh the positives. Most people I started with 6 years ago are gone. A few people have stuck around longer (including some really brilliant guys) but most folks have moved on.

      Cons

      Here are the few downsides I see which are not offset by their corresponding positives: 1. Mitratech has not always treated employees with the respect they deserve after mergers/acquisitions. 2. The company is owned by private equity, and the quality and decency of the leadership largely depends on the priorities of ownership. This leads to a significant degree of job insecurity for anyone potentially "redundant." It also leads to some staffing and resource shortages. 3. While I doubt that Mitratech will be "digital roadkill" anytime soon, the leadership priorities often seem a little too reactive; I often felt that we were just "treading water" in terms of quality and innovation. Enterprise software is by its nature boring; it's hard to stay enthusiastic in that sort of environment. 4. You are working (directly or indirectly) for lawyers. Google "lawyer jokes" if my point here is not clear. 5. Pay and benefits could be better.

      avatar
      Mitratech Response
      8y
      Thank you for the very thorough and balanced review. We realize the pace at which we work can be difficult for some and a 'must have' for others. For that reason, we know we may not be the employer of choice for all. I think many Austinites would agree on the traffic. It's certainly a negative if you commute. We realize we aren't perfect when it comes to acquisition integrations, but we certainly do our best to have employee inclusion as a goal of any such event as well as try to incorporate cultural items from the acquired company into Mitratech where we can. This will continue to be an area of focus in every future acquisition as well (yes, there have been many) and we'll continue to learn and adjust after each one. Once again, thank you for posting such a thorough review. It is certainly appreciated. Best of luck to you!
      1.0
      Aug 5, 2015

      All form, no substance...

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Probably the market leader in ELM software, at least for now. Smart people (you have to be to pass the pre-employment test) Great place for 20-somethings, with limited experience and don't mind being managed on a daily basis and who want to break into the enterprise software market.

      Cons

      Training: 12-weeks, mostly rudimentary content including e-learning modules ("What is Sales", How to conduct a business meeting; How to prospect via phone; etc. Seriously, if you don't already know this stuff you probably shouldn't be interviewed in the first place. In-class training covering topics like "What is a lawyer", how legal offices are structured, how to make information gathering phone calls. Book Reports: a book assigned every week for a report due every Monday morning. Demonstrations: management is primarily concerned with form over content. Better bring your "swagger." You must "pass" these demos to finish "boot camp." Heavily scripted and no room for individual style. Judging is completely subjective. Compensation: low base ($60-$75k) + commissions. Here is the deal: commission rate is subjective and determined at the time the deal closes and paid only after the customer pays. Deals take 9-12 months to close and weeks/months to implement, so forget about getting a commission check in your first year and AE's have 25-30 accounts. Of the deals in the pipeline half will end with the customer making no decision and half of the other half will be lost to the competition usually based on cost. Also, compensation is activity based which means you get points for logging activities in Salesforce.com and there is a minimal expectation of 2000 points/month. If you miss your points (and every point is scrutinized) your commission check will be docked. The Future: the company is owned by Vista Equity, a VC firm based in Austin. Vista WILL be selling off Mitratech in the next 18-24 months, that is a given and it is discussed openly in the office. What does that mean? Well, given the sales process can take 12-months you might be able to close 2-3 deals before Mitratech is sold and as such, you probably aren't going to make much money while you are there. Bottom line: best to start looking for your next job on your first day at Mitratech.

      1.0
      Oct 9, 2015

      Don't believe the fake reviews and salaries

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Occasionally there's free beer. Made some friends working there.

      Cons

      Constantly hemorrhaging employees, inexperienced and disengaged management, hiring process makes it difficult to bring new people aboard (though somehow a particular "senior" software engineer slipped through the cracks and is causing frustration), instability in every aspect, very low salaries, poor benefits. There really isn't any incentive to work for this company. This company has always been insanely demanding of their poorly paid employees. Now that there are so few developers and quality engineers left, the workload is truly out of hand. Work/life balance is awful. Also, lets make this very clear: THE BASE SALARY FOR A SOFTWARE ENGINEER AT THIS COMPANY IS 40,000. Don't believe that 94,000 figure, or think you'll ever come anywhere close to that. They cap-off seniors at 70,000. It is also very difficult to get promoted.

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      Glassdoor has 494 Mitratech reviews submitted anonymously by Mitratech employees. Read employee reviews and ratings on Glassdoor to decide if Mitratech is right for you.