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NASA Jet Propulsion Laboratory

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NASA Jet Propulsion Laboratory reviews

3.9

70% would recommend to a friend

(1,125 total reviews)
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Dr. Laurie Leshin

60% approve of CEO

17% positive business outlook

NASA Jet Propulsion Laboratory has an employee rating of 3.9 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NASA Jet Propulsion Laboratory employee rating is in line with the average (within 1 standard deviation) for employers within the Aerospace & Defense industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Interesting projects. Incredibly smart coworkers who are usually very willing to help get you up to speed. Current upheaval of the old guard is actually presenting some new opportunities to lay down the foundation for the lab for many years to come. Name-drop-ability is real. People's ears perk up when they hear JPL and NASA, and if you're the type that likes to work at a place a lot of people are interested in, and flat out envy at times, JPL will do the trick. It's also a conversation starter when talking to recruiters, and most will be very interested in chatting with you to hear what you were up to at NASA. 9/80 work week is observed by most people on the lab, and yes that means every other Friday off. Unlike most engineering jobs, it's not a trick, either. People take it off and the lab basically shuts down every other week on Friday. I've had a few Fridays I felt like I would use the day to catch up, but that was my call and overall the lab tries to practice what it preaches and does honor a good work/life balance. Remote work is also available, and depending on your team could be encouraged, due to the parking issues the lab does have. Those are real... You'll see people complain about parking a lot on here, and it's a serious problem. When I can, I work from home, which helps greatly get work done and not have to worry about running all over campus, and especially not waste time hunting for a place to park in the morning.

Cons

Work can move at glacial pace. Constantly fighting the old way of thinking, and there is a lot of push back toward anything new (whether it be a tool, a different way of working, or even a messaging app). Some missions are fully agile, with a slew of modern tools and technology, while others are using software and build practices that would have looked outdated in the late 90s. There is a constant bucking of new and smart grads and younger techs against the old-been-there-forever engineers. Most employees are also on matrix based project schedules, and it is rare to be assigned to more than 25-33% on any one project. Most engineers are juggling three to four projects, each with unique requirements, tools, and processes. It's actually closer to working three to four completely separate jobs, and with the variance and meeting schedules it can really feel like all you're ever doing is running around from meeting to meeting. Not a lot of guidance if you want a structured role. Most folks are so busy bouncing from meeting to meeting, and doing their own time juggling, that they expect you to pick up the ball and run with it. Sometimes even getting basic requirements can be a challenge, and on one hand that's very liberating, but on another when you're dealing with limited time, it is costly to have to go back and forth on a bad design, or just a completely wrong direction, due to not understanding the scope or requirements for an assignment. Government work can be hard to stomach at times. Big shock, but, yes, things get political here. There are a lot of rules, a lot of cautions, and I've heard numerous times that, "If this is mishandled, you're going to prison," and it's not a joke. It can be stressful. Zero perks around the office, and it may sound petty, but those coming from private industry might be shocked to see there's no free coffee, no tea, not even water coolers. If you want to drink water, a few groups have started water clubs (no joke) where you pay a little money each month to have access to a water cooler. Same with coffee. Otherwise, you're huffing it to the cafeterias for water or Starbucks for an overpriced drink. Forget free meals. There are some parties once in a while on lab, but don't expect food, drinks, or anything really that you don't need to get work done. Likewise, trips, travel, conferences, and what have you, are all paid for by your projects, meaning you need to have at least three groups sign off on anything you do. As a taxpayer, I'm happy that spending is so closely monitored and controlled, but as an employee it can be a pain to simply do things that might better all of my projects as a whole. This isn't a place where you come and work for a group, and work on several projects while being paid by your Org. You're actually assigned projects and paid a fraction by each, so you really have to constantly work at keeping all your projects up, hunting for new projects when things are ramping down, and manage your relationships with people on lab to make sure you always have work to do. Group supervisors can help, but mine hasn't been very present in my day to day work, and half the time he's busy with his own tasks and can't really spend time with his reports. Great guy, but sort of a hands off and never present supervisor. Perhaps other people have a different experience there. Parking is a real problem. There aren't enough spaces. It's a gag around JPL. If you try to park after 9am all bets are off. If you dare leave at noon for lunch, you're screwed. People park illegally all over the lab. There are cars crammed next to cars, parked almost blocking roads, sometimes completely blocking lanes in the parking lots. I don't blame them. I've circled for an hour plus to find a spot before, and didn't. I ended up calling my teams and told them I was going home and working there. It's bad. It's really bad.

1.0
Mar 14, 2016
Recommend
CEO approval
Business Outlook

Pros

You get to work for a company whose goal is to further humanities place among the solar system. There is a diverse range of topics to explore.

Cons

As a female I have been told in emails management wouldn't send me on a trip without a male coworker to escort me. I was described as young and pretty but smart to a manager of an outside company I'm working with. I fix the screw ups done by the senior males and when I am frustrated by it never being acknowledged they say I am too inexperienced to have been given the task. When I went to one of our contract facilities I was sat across a table from the director of the site. He questioned me on how I got my job. After a minute it became clear it was not in an interested way it was in a how did you possibly get this job way? I went to the top school in the world for my masters degree. The older male from JPL I was with went to some school so crappy I've never even heard of it and it's in la. They discussed my qualifications for about 30 min while I sat there and let the male folk do their thing. When I complained to my management they suggested I see a therapist.

1.0
May 7, 2021
Recommend
CEO approval
Business Outlook

Pros

You get to work on robots that go to space and do amazing science. You won't find this kind of work anywhere else. At the end of a long project, you'll be able to say that something you contributed to is in space or on another planet.

Cons

- Poor pay compared to industry. You will be renting forever unless you want to commute 1+ hours each way. - HR is ignorant of the fact that Pasadena is a very expensive area. Good luck negotiating salary, especially if you are a woman or a minority. You'll be gaslighted until your hair catches fire. - Management is ridiculously bad, especially in the engineering sections and divisions. They promote the best and/or favorite engineers to be managers, which kills two birds with one stone: you now have a bad manager who doesn't want to be there and you've lost a brilliant technical person. Well done management. - Sexist old boys club. As a woman, I lived with daily gaslighting, questioning of my qualifications and ability to do my job, and highly inappropriate jokes, both verbally and in emails. In one particular incident, the presenter in a meeting said that he preferred working with men in the lab because "women tend to cry when things get difficult." The higher ranks are overloaded with old, white, baby boomer managers and technical experts that are clinging onto the old ways like their lives depend on it. Don't even bother trying to change their minds because it's not going to happen. - No support. From anyone. You go to your manager with a problem? Watch them spend the next 20 minutes explaining to you that you're simply over-reacting and should maybe try harder/work more hours. Ah, the sweet smell of gas. That is if they'll even make time in their "busy"? schedule to meet with you in person. Wait 2 months, then watch as they lose their mind and yell at you when that thing you asked for their help with threatens to delay a milestone. Unless you're the part of the project that is so on fire it's going to delay the launch, your requests for help will go unheard. - No opportunity for advancement unless enough managers decide they like you. - Rampant favoritism. Managers and high up technical people pick who they like and if you're not one of the lucky ones, you won't go anywhere. Those that are chosen get all the help and support they desire and are listened to in meetings because they have someone that will back them up. - Remember that scene from Star Trek when the Centaurian slug burrows its way into Captain Pike's head? That's kind of what it feels like in a JPL design review, except instead of a slug eating at your brain it's the words of the reviewers. It is brutal. There is no respect if you have been there <~15 years If you're <5, I'd suggest covert kleenex earplugs. You will be yelled at, told you're an idiot, etc.... Reviewers have gotten out of their chairs and started smacking the projection of a powerpoint on a whiteboard. Poor whiteboard. - If you're seen as brilliant and valuable enough to the lab, you're safe from discipline no matter what you do. Managers will cover up anything and everything. - Everything is a competition between employees due to the practice of ranking employees for raises. Employees will battle with each other for resources and throw their teammates under the bus to preserve their image to management. - Poor training, no standard documents/procedures. Reinventing the wheel is rampant. Documentation? HA. - Bad parking. Road to the east lot floods when it rains. Watch out for glass that gets carried into the wash, it'll shred your tires.

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