National Restaurant Association reviews

Horrible senior level management starting with the grossly overpaid CEO and CAO. Great senior people are gone, some new hires are incompetent, clique culture among upper management that is terrible for morale, some of the old timers that are still there are almost impotent in terms of influence. Lots of ethical issues going on that raise eyebrows. So much unhappiness trickling down. Board seems to not comprehend at all how bad it is. Also technology is terrible.

It is well known that the culture within the public affairs department is toxic due to its leader. Rumors and innuendo have become the norm. Division has replaced teamwork. It has become a “Me” culture, instead of a “We” culture. The turnover is continuous and unsustainable. Our reputation externally is broken. Entrepreneurialism and innovation has been replaced by staying under the radar. Sadly, Glassdoor has become a place of refuge. Yet, amid the turmoil, the team continues to push forward to serve the needs of the foodservice industry. We are good at what we do. We like what we do. And, given a recent appointment made at the SVP level, we have good reason to be optimistic about our future. If the executive committee is listening, what we want to know is why executive leadership is not being held accountable for this deteriorated situation? If you won’t hold her accountable, then we will hold you accountable. Would you let this happen within the walls of your own business? We doubt it. We implore you to do something about this. This has become your responsibility. The truth is, working under nearly impossible circumstances, we continue to achieve remarkable results. With new leadership guiding and mentoring the public affairs team, we can take our program of work to new levels of success. But we need capable leadership at the top to make that happen. We continue to demonstrate that we are up to the challenge. The question is, are you? Do not wait until the department experiences 200% turnover to answer that question.