New Balance reviews

4.0

74% would recommend to a friend

(1,237 total reviews)

Joe Preston

87% approve of CEO

65% positive business outlook

New Balance has an employee rating of 4.0 out of 5 stars, based on 1,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
3.0
Jun 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Work-life balance, excellent benefits

Cons

The structure of the team is such that PMs/Merch act as designers, and are given a lot of freedom to effect the appearance, color, and fit of product. Opinions from this team based on personal likes are frequently given decision weight, as opposed to what is right for the consumer. As a designer, this is frustrating. Outdated/ inefficient processes that inexperienced managers cling to out of fear of becoming personally obsolete. A very high degree of waste within the development process: A sample process so large that it burdens internal teams and factories. I have never seen anything like this at the competitors I have worked at. It seems to stem from a PM/Merch. team that cannot visualize in 3D, yet is given carte blanch to "design." There is a high concern to simply hit calendar goals. You are more likely to get penalized for developing amazing product that is late, than designing basic "me too" styles on time. The end result of a system like this is that design has no incentive to innovate - especially when workloads are so much higher than any company I've ever worked for in relation to the amount of business done. Passive communication styles that create more work for those in the trenches. New Balance needs a serious dose of "Radical Candor" --- I was paid over 20% less than my male coworker with 5 yrs less experience and significantly less responsibility. I was told I "shouldn't discuss pay with coworkers" by both HR and my manager after highlighting this - which is completely illegal to say or suggest to an employee. The end result was that I was given a merit-less raise after 5 years of double digit category growth, but was still not brought to parity with my coworker. Shortly after this, my manager lied on my yearly review - putting words in the mouths of my team members in an effort to tarnish my reputation. I brought this to HR's attention, and was moved immediately under another manager at my request. The former manager received a promotion within a couple months, leaving me with questions about the values and integrity of the leadership at New Balance, which are often touted. In the end, I was willing to take a serious pay cut and change industries rather than continue to generate money for this company. I do not view my experience to be the case for most.

1.0
Oct 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Teaches you what you don't want at a future job.

Cons

Bias creative managers Poor management skills Encourages office gossip Terrible Morale You will not want to accept or stay at a job here. It becomes a negative and consuming aspect of your life. It has the worst management in the last 3-4 years that I have ever experienced. Everyone is trying to get their foot out of the door. I have experienced harassment as well while working here, but cannot report it out of fear of backlash. Management and employee communication is overall disrespectful and unprofessional.

1.0
Mar 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Nice building and nice workers.

Cons

Everyone is leaving for good reason. HR is very manipulative, people have quit, and others were fired. A manager threatened me but he's still working for New Balance. HR is protecting him. I'm not sure how that could even happen. I will say, New Balance is strange and they have many issues. It was great at first and then it turned bad. I was lied to when I interviewed about what my duties would be. I accepted the job and was lied to again. This time the salary was not correct. HR told me there's nothing they can do about the pay. I'm stuck here until I find another job. This place is one of the worst jobs of my career.

Viewing 1 - 3 of 1,237 Reviews

Glassdoor has 1,481 New Balance reviews submitted anonymously by New Balance employees. Read employee reviews and ratings on Glassdoor to decide if New Balance is right for you.