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New York Public Library

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New York Public Library reviews

3.6

59% would recommend to a friend

(614 total reviews)
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Anthony Marx

54% approve of CEO

45% positive business outlook

New York Public Library has an employee rating of 3.6 out of 5 stars, based on 614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New York Public Library employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

614 reviews
1.0
May 19, 2014

Like Working on the Titanic

Recommend
CEO approval
Business Outlook

Pros

If you enjoy working with the public, you will have every opportunity to serve all ages, races and backgrounds. You are, after all, in New York City, so you owe nothing to this institution for that, other than its location. You can just as easily work in in the Brooklyn Public Library or the Queens Public Library. There are however decent opportunities for professional development, not salaries, or career advancement, mind you, but ways to learn internally and move on to another job outside of the library.

Cons

Imagine working onboard the Titanic. The ship is a marvel to behold. Majestic architecture. The envy of many a more superficial eye. Yet, with a closer look, you begin to see the cracks in the steel. The many rats scurrying about beneath the floorboards. That's very much like working at NYPL. More to the point, imagining tragically hitting that iceberg, or not only hitting it, but backing up, and hitting it again. And again. And again. Public libraries are at a point in their history where they have to challenge themselves to adapt to the changing needs of their users. As more and more customers become self sufficient, what's the role of the information professional in today's world? In the mind of NYPL senior management, that role seems to be expendable. Degreed professionals are an increasing rarity in the branches. Staff who have been with the system long enough to have witnessed new management make the same mistakes previous management did are being let go left and right, and the knowledge gap is not being filled. And the library's leadership continues to position itself with a posture of arrogance and certainty that is entirely undeserved and unbecoming.

3.0
Jan 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible hours for part timers and hourly. Great job for people currently in school. Also good for those who enjoy stable, predictable day to day work. It is a very decent first job and the best take away are the great people who you get to meet and work with.

Cons

This review was long overdue but in short, NYPL has come such a long way DOWN from it's glory days. They expect employees to do way more for a lot less! Low pay and the only thing that grows in that place is impatience. They have effectively kicked out 85% of dedicated, seasoned librarians and managers to bring in new "bottom line driven" managers who obsess over branch stats and will stop at nothing for them. On the other side of the coin you have lazy employees who manage to screw the system and their coworker's in the process. The Union is the biggest punchline to the joke with Union reps who actually WORK in HR. SMH. NYPL truly needs a reality TV show with all the internal organizational politics they have. But if oh how the funders who freak if they knew the going ons behind the public doors.......

1.0
Jul 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Not much room for advancement. Job is some what secure, but if you're close to retirement there's a good chance they'll lay you off before you hit that pension level you worked so long to get to, happened to several co-workers, feel so bad for them getting screwed after giving their whole life to NYPL, we're all expendable here, and not appreciated. Horrible pension if you're not in upper management.

Cons

Listed in the pros. And the computer system is a devastating disaster.

Viewing 1 - 3 of 614 Reviews

Glassdoor has 665 New York Public Library reviews submitted anonymously by New York Public Library employees. Read employee reviews and ratings on Glassdoor to decide if New York Public Library is right for you.