Newfront reviews

4.1

79% would recommend to a friend

(249 total reviews)
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Spike Lipkin

81% approve of CEO

62% positive business outlook

Newfront has an employee rating of 4.1 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Newfront employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

249 reviews
5.0
Apr 6, 2020
Recommend
CEO approval
Business Outlook

Pros

-Snacks -Relatively green office -WFH availability

Cons

-Lack of transparency -Lack of Insurance talent and knowledge in areas needed -Lack of effective handling of issues and complaints -Massive lay-offs, with deceptive communication regarding lay-off reasoning to remaining staff -Many issues have been brought to managements attention that still exist today -Deceptive tactics used for hiring of many roles (selling a dream, but claiming it’s a reality) -Does not live up to the glowing reviews left previously (many reviews may be from employees who sadly are no longer there and were extremely dedicated and talented) -Lack of customer service focus -Strong culture that brought many in is gone and has been for months -Long extended hours expected at all times -Lack of work/life balance -Lack of understanding of what customer service is and the dedication needed for a smooth running AM team

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Newfront Response
6y
I would love to have a conversation with you to hear more about what you detail here as I am continually striving to make Newfront a better place to work. I know we had a difficult week parting ways with some of our coworkers due to COVID19 pressure on our business, but I want to make sure we’re able to continue a strong culture even with this change. I'm eager to hear any feedback you'd be willing to share.
3.0
Mar 30, 2020

Frustrated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Huge potential - Smart people - Fascinating industry - Strong engineering team

Cons

- Inefficiencies and ambiguity, working here has been very frustrating for many of the employees - Lack of direction and vision from the top - Very little transparency into the true workings of the business - Lack of respect or empathy for individuals lower down in the ranks - Willingness to mislead individuals by selective sharing of information or spin

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Newfront Response
6y
Thanks for your feedback. I am having a 1:1 with every current employee at Newfront and would love to discuss some of the feedback you have here. I want to make Newfront the place where you can do the best work of your career, and it seems like we may be missing the mark from your perspective. We've shared lots of financial detail in the last couple all hands that I hope helped. I look forward to hearing more on where we can improve, especially on transparency and direction. If you’d like to talk sooner than when it’s scheduled, please reach out to me directly. -Spike
1.0
Mar 18, 2024

Made a big mistake joining this company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good storytelling deceiving the public. This is the place for you if you want to be underpaid, overworked and discriminated against.

Cons

The captain of this sinking ship continues to steer it into disaster with one bad decision after another. Save yourself the stress and disappointment; look elsewhere and take your business to a decent brokerage. Upper leadership's treatment of employees is abhorrent; they hammer you hard, showing a complete lack of care or empathy. This is true for 95% and then there is massive favoritism for the rest who gets cushy salary and preferential treatment - not based on merit. Years long layoffs are demoralizing - The constant layoffs and cost-cutting have created a toxic environment where the remaining employees are overburdened with work. - All for making up for leadership's mistakes. Compensation is a joke - Severely underpaid, took a massive pay cut and a stupid risk on the equity - don't be me - They dangle the promise of RSUs but in reality, the value keeps going down as they give away large sums to producers and refreshers to the select few. As an employee, you're at the bottom of the list for any equity payout and that is if you ever get access to one. Valuation is well below last price so no IPO anytime soon.

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Newfront Response
2y
Newfront does not tolerate discrimination of any kind. This extends across all business operations, including compensation and equity. We encourage you to share more details about your experience either at pops@newfront.com or through our anonymized platform, “All Voices”, here: https://newfront.allvoices.co.
Viewing 1 - 3 of 249 Reviews

Glassdoor has 271 Newfront reviews submitted anonymously by Newfront employees. Read employee reviews and ratings on Glassdoor to decide if Newfront is right for you.