OneSupport Tech Support Representative L2 reviews

Terrible management. Terrible co-workers. You're employed, but you'd be making more money standing on a street corner holding a sign. Raises are like getting pennies from your grandparents for rubbing their feet, and stop being performance-based once you step up from agent to a support role.

There's really not any pros here, working from home isn't what it's cut out to be, some team leaders routinely 'forget' to do their own jobs, cause problems for their agents, or pass on responsibilities to their agents that ought to belong to them. The pay "cap" doesn't include a reimbursement for any data used, especially now that ISPs are rolling out data caps in many markets. There's little to no actual reward to agents who go above and beyond. It's easy to see why there's such a high turnover, especially recently. Agents in my position frequently get the short end of the stick, increasing responsibilities, lowered pay cap, infrequent raise opportunities, and a an inordinate number of active call responsibilities. Comparatively, other centers in other companies with the same position pay more, don't have as many responsibilities and generally don't have the same number of bodies to be responsible for.