Is OneSupport a good company to work for as a Tech Support?

Tech Support professionals working at OneSupport have rated their employer with 3.7 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 2.9 out of 5 stars. Search open Tech Support Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at OneSupport .

Does OneSupport pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at OneSupport with 4.0 out of 5 stars based on 16 anonymously submitted employee reviews. This is 35.3% better than the company average rating for salary and benefits. Find out more about Tech Support salaries and benefits at OneSupport .

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , TSR L1 (18) , Tech Support (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"work from home and flexible schedule" ((in 178 reviews)); "flexible schedule great for students" ((in 43 reviews)); "Great people to work with" ((in 34 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 23 reviews)); "The benefits are good too" ((in 23 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 145 reviews)); "Training is terrible and a waste of time" ((in 64 reviews)); "Raises were also tied to randomized customer reviews, meaning nobody I knew ever got one because customers never filled out enough." ((in 14 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "When you are being screamed at, and the customer requests a supervisor, it takes about 20 min for a supervisor to contact you back." ((in 11 reviews))

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OneSupport

OneSupport Tech Support reviews

3.7

42% would recommend to a friend

(16 total reviews)

Anthony Herrera

21% approve of CEO

11% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Work/Life balance

4.0

Compensation and benefits

4.0

Career opportunities

3.0

Senior management

Tech Support employees have rated OneSupport with 3.7 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

2.0

Oct 29, 2024

A Lot of Work

Tech support

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility was decent most of the time.

Cons

Low pay and confusing leadership.

1.0

Nov 16, 2021

Horrible

Tech support

Recommend

CEO approval

Business Outlook

Pros

None. There is nothing positive I can say about this company.

Cons

Horrible place to work. Underpaid. Supervisors do not care about you. Unrealist expections. Avoid at any costs.

5.0

Aug 23, 2021

One support

Tech support

Recommend

CEO approval

Business Outlook

Pros

Great job to start off with in your career.

Cons

Angry customers you would have to deal with from time to time

Viewing 1 - 3 of 16 Reviews

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Jobs at OneSupport

Remote Client Support Representative

Remote Client Support Representative

Remote Technical Support Representative

In-Office Technical Support Representative

In-Office Technical Support Representative

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OneSupport Tech Support reviews

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A Lot of Work

Horrible

One support

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