OppFi reviews

3.3

47% would recommend to a friend

(324 total reviews)
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Todd Schwartz

48% approve of CEO

44% positive business outlook

OppFi has an employee rating of 3.3 out of 5 stars, based on 324 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OppFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

324 reviews
1.0
Jun 3, 2022

Please don’t apply here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and comp are ok. I did love working here for the first 3ish years of my tenure. The last 6 months has been a completely different saga. It’s felt as long as as the first 3 years and not in a good way.

Cons

Please don’t apply here!! I resigned and finish up next week and the people I feel the worst for are the newbies who are being brought in to this impossible environment. You’re hiring manager will likely quit not so long after you’re onboarded. I see people hiring others when they’re actively looking for work on LinkedIn. Attrition is out of control and they have no plan to fix it. Lost all direction. No cohesive front from SLT, with many previously prominent members no longer visible to the wider team. Confidence in CEO is gone or more likely was never there. Everything is at his discretion and his whim. He is reactive, unstrategic, inexperienced, and does not take counsel from those around him or trust that anyone else has skills that he doesn’t. The heart of the company has been ripped out. We are a shell, running on fumes. Culture is non-existent. CEO decides that to counteract this he wants to focus on on-site “team building” - way to read the room when you’re leading a company where most new hires are out of state and the rest of us want to be 100% remote. No planning, strategy or vision left. We had a clear guiding light before but is lacking now. Completely changed remit or workload for a lot of people after the layoffs with no acknowledgement of that or what that means. Same amount of work to be done with only a fraction of the people left behind. We are a contracting company. One of our proudest elements was that we were a fast growing company, not anymore. Unqualified people in authority after CEO decided “internal mobility” was the way to stop resignations and promoted half of the company. No incentive to stay for the others but those promoted people are still in their way out. It wasn’t enough. There is no career opportunity that I can see. They will not attract people you can learn from. A sinking ship that’s going full steam ahead, whether the crew is on board or not.

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OppFi Response
3y
Thank you for the feedback. We recognize that so much has changed in the last year and we are actively listening to feedback and striving to make changes. Unfortunately, some changes cannot happen quickly enough. As many companies are, we're seeing a lot of attrition and we are sad to see employees go. As a Senior Leadership Team, we absolutely want to keep our top talent and are actively seeking recruitment support to backfill the people we lost. And we're having conversations with employees still at OppFi to understand, what's working, what's not, what our team members want to do to grow their careers. We’re really proud of the fact that we promoted a number of incredible team members and are committed to supporting them in being successful and navigating their career. We wish you the best in your next role. Michelle Y Bess, SVP, People
1.0
Jun 2, 2022

Say what you see.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Here are still some amazing people here however the talented ones are leaving really quickly which also includes the recruiting team….. Also, if you are talented, I am not sure why you would join this culture/organization. The 401k match is nice.

Cons

Seems like a “Pump and Dump” All of the changes over the last several months appear to reveal a strategy to increase bottom line growth in the short run to improve the stock price while sacrificing the long term success of the company. Here are several examples of this strategy being deployed: 1) Deprioritizing Talent: the CPO left the company and instead of hiring a a talented experienced CPO we promoted the highest ranking department member to run the team. The fact that the People Team no long has a seat at the table is scary. As a result, much of the people team has left or is leaving including the recruiting team which is going to make it really hard to backfill. Also, how can you recruit anyone to a company who has several issues with litigation, is originating unsecured debt to sub prime customers at the start of a recession, has tons of negative feedback from employees while facing a catastrophic fall in stock price? Who would sign up to work here? In this job market, why would someone go to work for this company? For future stock that will likely be worth $0? 2) Zero focus on tech. I am not sure how much of the tech team is still here, but the fact that they brought back a former CTO after explaining his prior termination was due to his inability to effectively run the team, is scary especially since the tech has been questionable for the last several years. How you could not be afraid of a Fintech without any focus on tech or customer journey is beyond me. 3) The CFO announced that he was leaving and instead of hiring someone with experience running a public company, they just promoted the next warm body. 4) CEO has no vision for the future. The most obvious sign that the focus is not on the future is no one can explain what the future looks like. They are literally telling us they don’t know what the future should or could look like, because the CEO hasn’t thought about it. At one time we were focused on rescue, repair and graduate, then we focused on building an eco system to help sun prime customers. Now?? We are creating a debt trap for customers? You are not creating financial inclusion by offering a 160% loan to the same customer 15 times in a row. It’s not an emergency loan at that point, it is a dependency on a crutch. 5) The best people are leaving, no one is coming and all the work is falling in the few remaining people with talent which is a sure fire strategy to get them to leave as well. 6) Finance manages and approves all new hire and promotion compensation decisions. They clearly have a goal to keep expenses down and they are doing that by sitting on requests to delay spending money on promotions and new hires and are trying to low ball offers and raises. 7) There is no more focus on development of staff. You will not grow or feel supported here and it’s obvious. It’s literally not a thing here anymore and clearly that is not a good long term strategy. 8) The CEO is a first time CEO, it shows, but he doesn’t know it. I have never met anyone with san EQ so low that they don’t even know that they are not fit to do their job. He is living a rich kids worst nightmare and doesn’t recognize it. He is surrounded by two types of people: (1) Yes (wo)man who are afraid to get fired so they agree with everything he says (2) People that are using him and the company to get first time titles for a year or two so they can move on to get the job they really want.

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OppFi Response
3y
We appreciate you taking the time to provide this feedback. We have seen a lot of attrition, as many companies are seeing across the country. And this attrition has led to some very lean teams who are responsible for a lot of work. Each Senior Leadership Team member should be partnering with their teams to prioritize where they can. And where we can’t, we hope all employees are prepared to be all hands on deck to support one another through this difficult time. Additionally, we’re looking to rebuild our recruitment team and get outside recruiting resources to help us backfill more quickly. Lastly, we are proud of the fact that we promoted a number of employees. We believe the best companies are ones that have internal mobility and people can see their careers progressing, so we look forward to supporting them in their role and navigating their career. Michelle Y Bess, SVP, People
1.0
Jul 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Flashback to 2020/2021 and the company was thriving. DEI was important, you felt valued, good company perks and benefits. Pre going public, I thought this was a company I would have long tenure with.

Cons

It seems after going public is when the decline started at the end of 2021. A lot of key, influential employees started to leave and a lot of poor management changes were made. A President was brought on under the CEO who then took over for the CEO position and then the downhill really escalated. I mean you fired your CTO, brought in the new CEO’s recommendation who was awful, and then brought back the old CTO you literally told us was let go for poor performance. A team had their entire reason for working here fail, with a product launch, but then the leader gets promoted while great employees were laid off. Lay off after lay off started happening with peoples access just cut off and you are waiting for them on a meeting to find they were let go… now they are on their third CEO in my just over 1 year of working with them and he is taking the company back into the stone ages. Reversing all of dynamics and thrive where you work culture of the pre public company. DEI? They don’t even understand it. Give them spark notes so that they can actually get through town halls. Maybe their dad was successful but they have never been a CEO before and you can tell. I feel I am rambling but it’s just so extremely sad that a company I used to brag about working for has turned into this. The old positive reviews are true. It’s just not the same company anymore. Any current positive reviews cannot be true, unless they’re from brand new employees that don’t know any better yet. And this is coming from a corporate employee who already has it better than our operations teams.

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OppFi Response
3y
Thank you for your feedback. As you know, OppFi has evolved significantly in the past year. We went public, we changed members of our leadership team, and we took meaningful steps to prepare for a challenging macroeconomic environment. While important, these changes took a heavy toll on morale and altered our culture. We were not perfect, so we are working hard to make things better for our team and our customers, every day. Your feedback will help us. Thank you for taking the time to share your thoughts and for your contributions to OppFi. I wish you the best in your next chapter. Manny Chagas, Chief Operating Officer
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Glassdoor has 343 OppFi reviews submitted anonymously by OppFi employees. Read employee reviews and ratings on Glassdoor to decide if OppFi is right for you.