Is Optum a good company to work for as a Associate Tech Support Analyst?

Associate Tech Support Analyst professionals working at Optum have rated their employer with 4.2 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Associate Tech Support Analyst Jobs at Optum now and start preparing for your job interview by browsing frequently asked Associate Tech Support Analyst interview questions at Optum .

Does Optum pay Associate Tech Support Analyst employees well?

Associate Tech Support Analyst professionals rate their compensation and benefits at Optum with 3.8 out of 5 stars based on 21 anonymously submitted employee reviews. This is 17.1% better than the company average rating for salary and benefits. Find out more about Associate Tech Support Analyst salaries at Optum.

What are the top reviewed jobs at Optum?

Software Engineer (1137) , Senior Software Engineer (717) , Associate Software Engineer (339) , Customer Service Representative (339) , Nurse Practitioner (186) , Director (184) , Business Analyst (181) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (127) , Medical Coder (127) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (112)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1884 reviews)); "Benefits are good and they are large" ((in 851 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 683 reviews)); "Good culture and policies" ((in 574 reviews)); "Great company and people are all great" ((in 476 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 613 reviews)); "Low salary and very low yearly increases" ((in 433 reviews)); "Frequent Restructuring and layoffs" ((in 308 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 130 reviews)); "Poor communication both internally and externally" ((in 92 reviews))

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Optum Associate Tech Support Analyst reviews

4.2

75% would recommend to a friend

(21 total reviews)

Patrick Conway

Not enough data to show CEO approval

99% positive business outlook

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Associate Tech Support Analyst employees have rated Optum with 4.2 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Associate Tech Support Analyst professionals have an excellent working experience there. Optum is rated 22% above average by Associate Tech Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

21 reviews

4.0

Jun 18, 2025

Tech Lead

Tech lead

Recommend

CEO approval

Business Outlook

Pros

work culture pay flexible timings

Cons

some office politics no promotions

5.0

Oct 28, 2024

Good work place

Tech lead

Recommend

CEO approval

Business Outlook

Pros

Flexible for work timings. Encouraged

Cons

Increased Productivity: Engaged employees tend to be more productive and contribute positively to the organization's goals. Diverse Perspectives: A diverse workforce brings various viewpoints, enhancing creativity and problem-solving.

3.0

Feb 21, 2024

Tech Support Analyst Review

Associate tech support analyst

Recommend

CEO approval

Business Outlook

Pros

Remote work available, flexible, PTO and CA Sick/Pay, Employee Stock Purchase Program, 401k match

Cons

Shift time inflexible, base pay leaves a lot to be desired, promotional opportunities limited unless proactive to opportunities in other departments

Viewing 1 - 3 of 21 Reviews

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